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Active IQ Unified Manager Discussions

Reset admin account


How can we reset the admin account on OCI and DWH server in case it is lost?


I can do RDP session to these servers but not able to login to OCI, DWH or reporting portal.


OCI 7.2.3



Hi Sunil,


Is the mysql service running on your OCI server / DHW? I've seen cases where OCI is running but the DB is down, so authentication fails for all users.


If mysql is running, I would suggest opening a case with support here. They might be able to work out a way in for you...





MySQL is running. Tried to restart and login again but failed.


I know one procedure by oadmin, but can't do that.


I will open case now.




Support can help you out. We don't have a procedure for customers to resolve this on their own

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