Active IQ Unified Manager Discussions
How can we reset the admin account on OCI and DWH server in case it is lost?
I can do RDP session to these servers but not able to login to OCI, DWH or reporting portal.
Support can help you out. We don't have a procedure for customers to resolve this on their own
Is the mysql service running on your OCI server / DHW? I've seen cases where OCI is running but the DB is down, so authentication fails for all users.
If mysql is running, I would suggest opening a case with support here. They might be able to work out a way in for you...
MySQL is running. Tried to restart and login again but failed.
I know one procedure by oadmin, but can't do that.
I will open case now.