Effective December 3, NetApp adopts Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources.For accounts that did not pre-register (prior to Dec 3), access to your NetApp data may take up to 1 hour as your legacy NSS ID is synchronized to the new B2C identity.To learn more, read the FAQ and watch the video.Need assistance? Complete this form and select “Registration Issue” as the Feedback Category.
A screen capture of what you are visually able to see in the Web browser GUI would be helpful for me to fully understand your issue. That said, if you are not able to see the entire MENU bar at the top of the browser screen as shown in the attached picture (Image 2), that would be a java issue. Sometimes upgrading java or re-installing Java will correct this behavior. This can be quickly verified by using a different computer to view Balance.
Seen in Image 2, is an example of a User login into a Balance web browser GUI using a Balance "USER" account. User accounts remove the Admin and Configuration tabs from the top menu shown in Image 2. thus preventing NON admin users from changing system settings or removing discovered inventory.
Lastly, try logging in as login: support password: netapp this is the admin level account for NetApp Global Support