Unable to download Netapp Harvest

[NelsonBA81]

Hello,

Have anyone have problems on getting the latest version of the NetApp Harvest zip file?

I'm here at this link:

https://mysupport.netapp.com/tools/download/ECMLP2314554DT.html?productID=61924&pcfContentID=ECMLP2314554

And when I click to download the zip of the pdf file, I get this error message:

Error 500--Internal Server Error

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.5.1 500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Is there any alternate URL to get this?

Best Regards

[mbeattie]

Hi,

Not sure if there was an issue at the time you attempted to download it but the link is valid and i was able to download the files.

/Matt

[NelsonBA81]

I tried again and unfortunately, it still gives the error...

it is necessary to have an active contract/subscription to be able to download this?!

Best regards

[AlexDawson · Accepted solution]

Hi @NelsonBA81, due to the rich user experience we provide, sometimes I've found I end up with too many cookies, and before the site stops working, it acts a bit weird. Have you tried clearing all of your netapp.com ones and downloading again? As far as I know, an active contract is not required to download this.

[NelsonBA81]

Hi @AlexDawson,

I've also done that yesterday with the Google Chrome and Internet Explorer browsers, but today I've tried with Firefox and finally it worked.

Anyway, thank you for your sugestion/tip!

Best Regards