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In the initial notes I see that the upgrade was attempted from 7.0 to 7.1P3 but in the detailed steps I am seeing that OCUM 7.2 ISO was selected for upgrade ie, in step 7 "Select the OnCommandUnifiedManager-7.2-virtual-update.iso file". You can upgrade to Unified Manager version 7.2 only from instances of Unified Manager 7.1.