login status (host service) unknown

[mauro]

I'm not able to configure the "access protocol" to a host during host service configuration:

C:\Users\Administrator>dfm hs controller list 756
Id         Controller Name                          Access Protocol Login Status (Host Service) Login Status (Server)
---------- ---------------------------------------- --------------- --------------------------- ---------------------
130        itfennap01.fenicespa.com                 https           good                        good
131        itfennap02.fenicespa.com                                 unknown                     good
132        itfennap03.fenicespa.com                 https           good                        good
133        itfennap04.fenicespa.com                 https           good                        good

obviously , all hosts are identically configured.....

if i run "dfm host diag itfennap02" all is ok.

i've tried several times to run "dfm hs controller set ..." but it didn't work.

I 'd like to find a log file about this....

[mauro]

The virtual objects for this hosts are correcly discovered..

i see all datastores and vm configured on this host..

It seems a litlle bug..

[mauro]

after service restart the login status was good for a second...

C:\Users\Administrator>dfm hs controller list 756

Id         Controller Name                          Access Protocol Login Status (Host Service) Login Status (Server)

---------- ---------------------------------------- --------------- --------------------------- ---------------------

130        itfennap01.fenicespa.com                 https           good                        good

131        itfennap02.fenicespa.com                 https           good                        good

132        itfennap03.fenicespa.com                 https           good                        good

133        itfennap04.fenicespa.com                 https           good                        good

then goes down..

C:\Users\Administrator>

C:\Users\Administrator>

C:\Users\Administrator>dfm hs controller list 756

Id         Controller Name                          Access Protocol Login Status (Host Service) Login Status (Server)

---------- ---------------------------------------- --------------- --------------------------- ---------------------

130        itfennap01.fenicespa.com                 https           good                        good

131        itfennap02.fenicespa.com                                 unknown                     good

132        itfennap03.fenicespa.com                 https           good                        good

133        itfennap04.fenicespa.com                 https           good                        good

[kryan]

Does itfennap02.fenicespa.com have two ip addresses one of which is not reachable by UM server? 

If so, please open a support case and mention bug 585779.

Kevin

[mauro]

Yes, maybe... also the other 3 filers have the same issue... but they work..

I'm not able to open a case at this moment for this serial... i 've seen informations for that bug are not available..

[kryan · Accepted solution]

The workaround for that bug will require a support case.  At the same time the behavior can be confirmed to be that bug.

I cannot say why all the controllers have not hit the condition, however it was thought that this would be a rare occurrence.

Despite the error you might be getting the virtual objects discovered from that host service - have you noticed any missing in UM?

Kevin

[mauro]

C:\Users\Administrator>dfm hs controller list 756

Id         Controller Name                          Access Protocol Login Status (Host Service) Login Status (Server)

---------- ---------------------------------------- --------------- --------------------------- ---------------------

130        itfennap01.fenicespa.com                 https           good                        good

131        itfennap02.fenicespa.com                                 unknown                     good

132        itfennap03.fenicespa.com                 https           good                        good

133        itfennap04.fenicespa.com                 https           good                        good

C:\Users\Administrator>dfm host get itfennap02

Host:                                        itfennap02.fenicespa.com

Login:                                       root

Password:                                    ********

Login Protocol:                              ssh

Preferred IP address 1:

Preferred IP address 2:

Primary IP Address:                          192.168.22.206

Remote Platform Management IP Address:

Console Terminal Server Address:

Host CPU Too Busy Threshold (%):             95

Host CPU Busy Threshold Interval:            00:15:00

Ping Method:                                 echo_snmp

Administration Transport:                    https

NDMP Login:                                  root

NDMP Password:                               ********

Administration Port:                         80

Performance Advisor Transport:               httpsOk

Preferred SNMP Version:                      1

Hosts.equiv Enabled:                         No

Maximum Active Data Transfers:

Performance Advisor Data Export Enabled:     No

Host vFiler Default Interface:

Primary IP Address Inconsistency Action:

Automatically collect per-client statistics: No

Host clock skew threshold:                   1 minute

Host clock nearly skewed threshold:          30 seconds

itefannap02 has 4 lan for different purposes:

vif1-10: flags=0x2b4c863<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM> mtu 1500

        inet 192.168.22.206 netmask 0xffffff00 broadcast 192.168.22.255

        partner vif1-10 (not in use)

        ether 92:e2:ba:39:4b:84 (Enabled interface groups)

vif1-20: flags=0x6b4c863<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,NOWINS> mtu 1500

        inet 10.99.99.206 netmask 0xffffff00 broadcast 10.99.99.255

        partner vif1-20 (not in use)

        ether 92:e2:ba:39:4b:84 (Enabled interface groups)

vif1-100: flags=0x6b4c863<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,NOWINS> mtu 1500

        inet 100.100.100.20 netmask 0xffffff00 broadcast 100.100.100.255

        partner vif1-100 (not in use)

        ether 92:e2:ba:39:4b:84 (Enabled interface groups)

vif1-110: flags=0x6b4c863<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM,NOWINS> mtu 1500

        inet 100.100.110.206 netmask 0xffffff00 broadcast 100.100.110.255

        partner vif1-110 (not in use)

        ether 92:e2:ba:39:4b:84 (Enabled interface groups)

from dfm server i cannot ping the last 2 networks..

I ask to customer to insert the dfm server also in this networks.

[mauro]

workaround indicated in that bug solved the problem

C:\Users\Administrator>dfm hs controller list 756

Id Controller Name Access Protocol Login Status (Host Service) Login Status (Server)

---------- ---------------------------------------- --------------- --------------------------- ---------------------

130 itfennap01.fenicespa.com https good good

131 itfennap02.fenicespa.com https good good

132 itfennap03.fenicespa.com https good good

133 itfennap04.fenicespa.com https good good

many thanks.

Mauro

[UTRAUTMANN]

Hello Mauro,

can you post your workaround please?

thanks in advance

Udo