Autosupport: We cannot receive any notification

[SCOTT_V_RONTALE]

Hi everyone,

There's no output or we cannot receive any notifcations after doing the command options autosupport.doit. We've tried to change the transport to smtp or https but still no output.

version of the ONTAP is 8.2.2.RC1 7 mode.

Thanks for the help.

[DOMINIC_WYSS]

Can you ping the smtp server?

please paste the output of the following commands:

options autosupport

autosupport history show

[TREYDAVIS]

- Are you using an HTTP proxy?

- Are the correct IPs set to allow SMTP relay?

Maybe attach output of /etc/rc and /etc/hosts as well to build off of the recommendation by DOMINIC.WYSS.

[SCOTT_V_RONTALE]

yes we can ping the smtp server.

Andoks-PROD1> ping 192.168.10.3

192.168.10.3 is alive

Andoks-PROD1> options autosupport

autosupport.content          minimal    (value might be overwritten in takeover)

autosupport.doit             MANAGEMENT_LOG

autosupport.enable           on         (value might be overwritten in takeover)

autosupport.from             Andoks-PROD1@andokscorp.com (value might be overwritten in takeover)

autosupport.local_collection on         (value might be overwritten in takeover)

autosupport.mailhost         192.168.10.3 (value might be overwritten in takeover)

autosupport.max_http_size    10485760   (value might be overwritten in takeover)

autosupport.max_smtp_size    5242880    (value might be overwritten in takeover)

autosupport.minimal.subject.id systemid   (value might be overwritten in takeover)

autosupport.nht_data.enable  on         (value might be overwritten in takeover)

autosupport.noteto           support@aisc.com.ph,cba.it@andokscorp.com (value might be overwritten in takeover)

autosupport.ondemand.polling_interval 60         (value might be overwritten in takeover)

autosupport.ondemand.remotediag.state on         (value might be overwritten in takeover)

autosupport.ondemand.server_url https://support.netapp.com/aods/asupmessage (value might be overwritten in takeover)

autosupport.ondemand.state   on         (value might be overwritten in takeover)

autosupport.partner.to       Andoks-PROD2@andokscorp.com (value might be overwritten in takeover)

autosupport.payload_format   7z         (value might be overwritten in takeover)

autosupport.performance_data.doit DONT

autosupport.performance_data.enable on         (value might be overwritten in takeover)

autosupport.periodic.tx_window 1h         (value might be overwritten in takeover)

autosupport.retry.count      15         (value might be overwritten in takeover)

autosupport.retry.interval   4m         (value might be overwritten in takeover)

autosupport.support.enable   on         (value might be overwritten in takeover)

autosupport.support.proxy               (value might be overwritten in takeover)

autosupport.support.put_url  support.netapp.com/put/AsupPut (value might be overwritten in takeover)

autosupport.support.reminder on         (value might be overwritten in takeover)

autosupport.support.to       autosupport@netapp.com (value might be overwritten in takeover)

autosupport.support.transport smtp       (value might be overwritten in takeover)

autosupport.support.url      support.netapp.com/asupprod/post/1.0/postAsup (value might be overwritten in takeover)

autosupport.throttle         on         (value might be overwritten in takeover)

autosupport.to               cba.it@andokscorp.com,support@aisc.com.ph (value might be overwritten in takeover)

autosupport.validate_digital_certificate on         (value might be overwritten)

Andoks-PROD1> autosupport history show

Seq                                    Attempt Last

Num   Destination Status               Count   Update

----- ----------- -------------------- ------- --------------------

79

      smtp        transmission-failed  15      8/21/2014 02:03:10

      http        ignore               1       8/21/2014 00:59:09

      noteto      ignore               1       8/21/2014 00:59:09

78

      smtp        transmission-failed  15      8/21/2014 01:03:09

      http        ignore               1       8/21/2014 00:08:16

      noteto      ignore               1       8/21/2014 00:08:16

77

      smtp        transmission-failed  15      8/20/2014 18:44:03

      http        ignore               1       8/20/2014 17:47:46

      noteto      transmission-failed  15      8/20/2014 18:44:02

9 entries were displayed.

[aborzenkov]

You have to ask E-Mail administrator to investigate why E-Mail server rejects mails from NetApp. There is very little that can be done from NetApp side here. I vaguely remember that some versions had problems with Exchange, but again - you need to gather information from mail server first.

[DOMINIC_WYSS]

the config looks ok to me.

I think the mailserver does not allow you to send mail (relaying). this has to be configured by the mailadmin.

aborzenkov is right, there was an Ontap version which had an issue with Exchange. this has been fixed about two years ago. I hope you don't have such an old Ontap version

[SCOTT_V_RONTALE]

Thanks for the reply.

Actually they have an old netapp in FAS2020 wherein the config for autosupport is the same with the new netapp FAS2552. We can recieve notification from the old netapp thats why we are confuse why is that the new netapp cannot send an autosupport notification.

[nigelg1965]

Hi

We had a similar issue a few months ago.

Assume you've checked the obvious, that your mail server has the filer whitelisted as an SMTP sender.

In our case, after a lot of faffing around, a reboot of the filer fixed it. The consensus seemed to be the email daemon within OnTap had died. One the few times when I've found NetApp support less than fantastic, no one I spoke to (and we a very premium support) was able to offer a definitive method to diagnose this was the issue at the time or suggest a remedy other than rebooting.

[TREYDAVIS]

When you say an old 2020 and the 2250 has the same configuration, do you mean that the 2250 now has the same IPs as the previous 2020, or are both systems still up and running right now (each with different IPs)?

[SCOTT_V_RONTALE]

Systems are both up but with different IP's.  The client decided to still up the old netapp so that he can play around with it and check some configuration.

But the users are connected with the new netapp. Do you think that's a problem having the 2 netapp with same configuration but different IP's. Because they are experiencing a heavy traffic in the network also.