Does the mail ever arrive on the smtp? There are several options where a recipient can be stored autosupport.support.to / autosupport.to... what's your configuration there?
If this isn't doing the trick I'd raise a ticket with netapp. might be a bug/burt... I haven't looked at ontap 8.2.7 so I'm not sure.
The patch for this bug is on ONTAP 8.2P5. Goto the Support site to download the latest version of ONTAP for your model. (I would have provided a direct link, but you didn't specify which model you have).. When you get to the download page for ONTAP 8.2, in the address bar manually type P5 after 8.2, (8.2P5) and you should be redirected to the P5 download page showing the list of bugs corrected in this patch.
Good luck!
Mark Clayton Principal Architect, NCDA|NCIE, NetApp A-Team Lenovo 919-522-3767 Mobile mclayton@netapp.com @storageaddict
AutoSupport messages that are sent using SMTP do not have the 'From:' field in the message header. Many e-mail spam filtering products, such as Amavis, will not deliver these messages unless this field is included. This problem affects only systems running versions 8.2 and higher of Data ONTAP operating in 7-Mode and clustered Data ONTAP software. This problem does not affect AutoSupport messages that are sent using HTTP or HTTPS.
If possible, configure AutoSupport to use HTTP or HTTPS for messages to NetApp. The example below is setting the transport to HTTPS. For systems operating in 7-Mode: node> options autosupport.support.transport https For clustered Data ONTAP systems: cluster::> system node autosupport modify -node * -transport https
