Active IQ and AutoSupport Discussions

BIOS Error - how to reload

barrydwise

Hi

I have a FAS2020 with dual controllers, set up by someone else and I'm trying to start again.

I managed to unassign all the disks, reassign 3 disks to controller 1 and create a root volume. Now when it boots I get an error about SMTP server and autosupport and then it fails to boot the BIOS.

I press Ctrl-G to go into the bmc menu and run sensors show and get the following:

bmc shell -> sensors show

Name            State     Id      Reading   Crit-Low   Warn-Low  Warn-High  Crit-High

-------------------------------------------------------------------------------------

1.1V            Normal    #77    1121 mV     955 mV      --         --       1239 mV

1.2V            Normal    #76    1227 mV    1038 mV      --         --       1357 mV

1.5V            Normal    #75    1498 mV    1309 mV      --         --       1699 mV

1.8V            Normal    #74    1829 mV    1569 mV      --         --       2029 mV

12.0V           Normal    #70   12000 mV   10160 mV      --         --      13840 mV

2.5V            Normal    #73    2520 mV    2116 mV      --         --       2870 mV

3.3V            Normal    #72    3351 mV    2808 mV      --         --       3799 mV

BIOS Status     Error     #f0    POST #01     --         --         --         --

Batt 8.0V       Normal    #50    8064 mV      --         --       8512 mV    8576 mV

Batt Amp        Normal    #59       0 mA      --         --       2112 mA    2208 mA

Batt Capacity   Normal    #54    2016 mAh     --         --         --         --

Batt Run Time   Normal    #55     202 h       72 h       80 h       --         --

Batt Temp       Normal    #51      26 C        0 C       10 C       45 C       60 C

Board Temp Bot  Normal    #08      34 C       -3 C        7 C       69 C       79 C

Board Temp Top  Normal    #07      31 C       -3 C        7 C       54 C       62 C

CPU 1.2V        Normal    #71    1180 mV    1038 mV      --         --       1357 mV

CPU Status      Normal    #f1      Ok         --         --         --         --

CPU Temp        Normal    #09      42 C       --         --         --        126 C

Charger Amp     Normal    #53       0 mA      --         --         --         --

Charger Cycles  Normal    #58       1         --         --        250        251

Charger Volt    Normal    #52    8192 mV      --         --         --         --

NVMEM 1.8V      Normal    #0b    1804 mV    1621 mV    1706 mV    1889 mV    1974 mV

NVMEM 8.0V      Normal    #0a    7839 mV      --         --       8508 mV    8604 mV

Power Status    Normal    #d1   Power On      --         --         --         --

SAS Status      Normal    #b6      Ok         --         --         --         --

bmc shell ->

How can I resolve this? Can I reflash the BIOS somehow either from the bmc or from the other controller?

I've successfully got the other controller up and running, upgraded it to 7.3.5.1 and FilerView now runs without Java errors.

Any help most gratefully received.

Regards

Barry

1 ACCEPTED SOLUTION

peter_lehmann

Looks like you need to RMA the Controller...

http://now.netapp.com/eservice/submitRMA.do?moduleName=RMA

You can give it a try and pull it out and reseat it after waiting for 10 secs. With ab it of luck it gets past the error. Otherwise see above.

Peter

View solution in original post

6 REPLIES 6

peter_lehmann

Looks like you need to RMA the Controller...

http://now.netapp.com/eservice/submitRMA.do?moduleName=RMA

You can give it a try and pull it out and reseat it after waiting for 10 secs. With ab it of luck it gets past the error. Otherwise see above.

Peter

View solution in original post

barrydwise

Thanks Peter

I'm working through with support to get this resolved now.

Regards

Barry

barrydwise

Sorry for the long gap between posts but now it's working I thought I should post an update. After working through with support they gave me instructions to reflash the BIOS. I'd taken the second controller out and had it sitting on my desk for a couple of weeks and when I put it in, it booted straight past the error. So, same suggestion that Peter made but instead of 10 secs, I waited 2-3 weeks. I then reflashed the BIOS and all has been fine since.

Regards

Barry

peter_lehmann

Thanks for the update, good to know.

Peter

barrydwise

I find nothing more frustrating on a forum thread than not knowing the outcome of a suggestion so it wouldn’t do to be guilty of the same myself.

Thanks for the help

Barry

GUZYA

instructions can be.

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