I have issued sysconfig -a whilst logged into the NetApp. There is an option for issuing the same command via the AutoSupport web portal?
I also did a : options autosupport.doit WEEKLY_LOG on one of the NetApps and the AutoSupport last reported date changed for that NetApp on the AutoSupport web portal, however the status of the errors did not change.
NetApp has confirmed that my config is not as is being reported by the My Autosupport website (i.e wrong BIOS, battery issue) and I now have a case open with the NOW team regarding the misreporting. Once I have clarification on the matter I will report back. Thanks
I am also noticing false alarms when looking at My Autosupport, since the new layout I have tons of Risks showing up - Bios, Low Battery not charging, etc. I've wasted some time checking a few of them out and am waiting for it to be fixed. I wouldn't "automatically" trust the risks data as I've had false reports before.
Yep me too, since the new look Autosupport (that takes 5 * longer to load!) I have have it report the Low battery Not charging issue, Shelf firmware for IOM3 out of date that was fixed prior to the 'new look', License Mismatch,... i notice that a new message has been posted on the Risks page "Currently, several risks are not behaving as intended. We are working diligently to resolve these issues. Thank you for your patience and support.", so hopefully it's remove all these erroneous risk and stop the wild goose chase.
It's important to note that with Autosupport misbehaving that any Upgrade Advisors created might incorrect. For example we have a HA 3250 pair which auto support is reporting do not have Takeover Configured (which is not true). This stops Upgrade Advisor generating a procedure which includes NDU steps
I have given up with using it at the moment, I have started using config advisor or onCommand web ui, currently they are clear so happy days. I was talking to a NetApp consultant recently and he suggested running a monitoring server for our NetApps which runs on a Windows 2008 server as this would be better than relying on AutoSupport.
However that is the cost of a Windows 2008 server licence.
Seeing mismatches here as well, doesn't look like they have fixed anything as of lately. I upgraded the disk shelf firmware on all my 3240's and autosupport still shows that they need to be updated ...