Active IQ and AutoSupport Discussions

Risks and other issues report but are not visible within the webportal

henk_ruis
2,207 Views

Hi,

 

I have a problem with ActiveIQ 

Risks Issues and Best Practices are available but not shown in the web portal.

Even if I download the list in XLS format there is no information exported.

They are visible through the Mobile App!

I tried different PC's and browsers.

2019-01-09_1248.png

 

Does anyone have the same experience?

3 REPLIES 3

Carlosfr
1,962 Views

Sorry for the delay, we are investigating the issue and will reply back  when it has been resolved.  Thank you.

henk_ruis
1,928 Views

Hi Carlos,

 

Thanks for reaching out.

 

By accident I found that this is not an issue, but just a wrong interpretion of the dashboard.

When y have a customer on dashboard y can see risks, when selected y see nothing.

When y click on the specific system (dril down) y will see the risk eventualy.

 

It's just that I suspected that when y click on customer level , you will see all risk for all systems.

But it doesn't.

 

Maybe it's just me but I find this still strang behavior.

Carlosfr
1,801 Views

I think I see what you mean but we can do a WebEx if you would like.  

 

For the site or customer level, we show an aggregate view.  

 

If you still have questions, please let me know.

 

Regards,

Carlos

 

Public