Risks and other issues report but are not visible within the webportal

[henk_ruis]

Hi,

I have a problem with ActiveIQ 

Risks Issues and Best Practices are available but not shown in the web portal.

Even if I download the list in XLS format there is no information exported.

They are visible through the Mobile App!

I tried different PC's and browsers.

Does anyone have the same experience?

[Carlosfr]

Sorry for the delay, we are investigating the issue and will reply back  when it has been resolved.  Thank you.

[henk_ruis]

Hi Carlos,

Thanks for reaching out.

By accident I found that this is not an issue, but just a wrong interpretion of the dashboard.

When y have a customer on dashboard y can see risks, when selected y see nothing.

When y click on the specific system (dril down) y will see the risk eventualy.

It's just that I suspected that when y click on customer level , you will see all risk for all systems.

But it doesn't.

Maybe it's just me but I find this still strang behavior.

[Carlosfr]

I think I see what you mean but we can do a WebEx if you would like.  

For the site or customer level, we show an aggregate view.  

If you still have questions, please let me know.

Regards,

Carlos