Active IQ and AutoSupport Discussions

Tech Case was not auto generated for node reboot.

RaviK7
874 Views

Hello Team,

 

One of my customers faced an issue for node reboot but the auto case was generated. As per the support team, auto supports are not eligible for case creation for “HA Group Notification (CONTROLLER TAKEOVER COMPLETE REBOOT) NOTICE”.

 

can we prioritize this ASUP message and add it to the ASUP alerts for auto case creation. 

 

Regards

Ravi Kumar  

1 ACCEPTED SOLUTION

loganb
833 Views

hello Ravi,

 

can you provide the case #? 

The callhome for CONTROLLER TAKEOVER COMPLETE REBOOT is callhome.sfo.takeover
https://mysupport.netapp.com/site/bugs-online/syslog-translator/details?eventId=5e85e6b042b1b9507480638f

this means

Ems Identifiercallhome.sfo.takeover.reboot
Syslog MessageCall home for CONTROLLER TAKEOVER COMPLETE REBOOT
SeverityNOTICE
DescriptionThis message occurs when takeover of the HA partner is successful. The takeover occurred because of an administrative reboot on the HA partner. If your system is configured to do so, it generates and transmits an AutoSupport (or 'call home') message to NetApp technical support and to the configured destinations. Successful delivery of an AutoSupport message significantly improves problem determination and resolution.

this event will generate for many reasons including:

- manual shutdown

- manual reboot

- manual takeover


for a panic or other disruption, a different callhome is sent and will generate a case. it wont for a manual takeover or reboot.

there are other ways to be alerted for this specific event if you'd like through Active IQ unified manager or within ONTAP's feature called event notifications.  EMS configuration


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3 REPLIES 3

loganb
834 Views

hello Ravi,

 

can you provide the case #? 

The callhome for CONTROLLER TAKEOVER COMPLETE REBOOT is callhome.sfo.takeover
https://mysupport.netapp.com/site/bugs-online/syslog-translator/details?eventId=5e85e6b042b1b9507480638f

this means

Ems Identifiercallhome.sfo.takeover.reboot
Syslog MessageCall home for CONTROLLER TAKEOVER COMPLETE REBOOT
SeverityNOTICE
DescriptionThis message occurs when takeover of the HA partner is successful. The takeover occurred because of an administrative reboot on the HA partner. If your system is configured to do so, it generates and transmits an AutoSupport (or 'call home') message to NetApp technical support and to the configured destinations. Successful delivery of an AutoSupport message significantly improves problem determination and resolution.

this event will generate for many reasons including:

- manual shutdown

- manual reboot

- manual takeover


for a panic or other disruption, a different callhome is sent and will generate a case. it wont for a manual takeover or reboot.

there are other ways to be alerted for this specific event if you'd like through Active IQ unified manager or within ONTAP's feature called event notifications.  EMS configuration


loganb
833 Views

you would have to review the Partner EMS events to see what started the takeover

RaviK7
813 Views

Case ID : 2008966386

Non-Tech 41927769

 

 

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