Active IQ and AutoSupport Discussions

autosupport can not be read, command terminated

seffysefix

Hi,

any idea why 1 of my controllers gave my this message when I try to run options autosupport?

autosupport can not be read, command terminated

this happened on every autosupport options.

thx

6 REPLIES 6

SANJESHUF

check the security style of root volume /vol/vol0 , sometime it happens when the security style is ntfs .

seffysefix

changed to Unix, still doesn't help, reboot?

SANJESHUF

paste the output here if possible. and what version ontap you are using.

seffysefix

netapp*> options autosupport autosupport.cifs.verbose     off option autosupport.content: can not be read, command terminated (code=0xffffffff) autosupport.content          unknown    (value might be overwritten in takeover) option autosupport.doit: can not be read, command terminated (code=0xffffffff) autosupport.doit             unknown option autosupport.enable: can not be read, command terminated (code=0xffffffff) autosupport.enable           unknown    (value might be overwritten in takeover) option autosupport.from: can not be read, command terminated (code=0xffffffff) autosupport.from             unknown    (value might be overwritten in takeover) option autosupport.local_collection: can not be read, command terminated (code=0xffffffff) autosupport.local_collection unknown    (value might be overwritten in takeover) option autosupport.mailhost: can not be read, command terminated (code=0xffffffff) autosupport.mailhost         unknown    (value might be overwritten in takeover) option autosupport.max_http_size: can not be read, command terminated (code=0xffffffff) autosupport.max_http_size    unknown    (value might be overwritten in takeover) option autosupport.max_smtp_size: can not be read, command terminated (code=0xffffffff) autosupport.max_smtp_size    unknown    (value might be overwritten in takeover) option autosupport.minimal.subject.id: can not be read, command terminated (code=0xffffffff) autosupport.minimal.subject.id unknown    (value might be overwritten in takeover) option autosupport.nht_data.enable: can not be read, command terminated (code=0xffffffff) autosupport.nht_data.enable  unknown    (value might be overwritten in takeover) option autosupport.noteto: can not be read, command terminated (code=0xffffffff) autosupport.noteto           unknown    (value might be overwritten in takeover) option autosupport.partner.to: can not be read, command terminated (code=0xffffffff) autosupport.partner.to       unknown    (value might be overwritten in takeover) option autosupport.payload_format: can not be read, command terminated (code=0xffffffff) autosupport.payload_format   unknown    (value might be overwritten in takeover) option autosupport.performance_data.doit: can not be read, command terminated (code=0xffffffff) autosupport.performance_data.doit unknown option autosupport.performance_data.enable: can not be read, command terminated (code=0xffffffff) autosupport.performance_data.enable unknown    (value might be overwritten in takeover) option autosupport.periodic.tx_window: can not be read, command terminated (code=0xffffffff) autosupport.periodic.tx_window unknown    (value might be overwritten in takeover) option autosupport.retry.count: can not be read, command terminated (code=0xffffffff) autosupport.retry.count      unknown    (value might be overwritten in takeover) option autosupport.retry.interval: can not be read, command terminated (code=0xffffffff) autosupport.retry.interval   unknown    (value might be overwritten in takeover) option autosupport.support.enable: can not be read, command terminated (code=0xffffffff) autosupport.support.enable   unknown    (value might be overwritten in takeover) option autosupport.support.proxy: can not be read, command terminated (code=0xffffffff) autosupport.support.proxy    unknown    (value might be overwritten in takeover) option autosupport.support.put_url: can not be read, command terminated (code=0xffffffff) autosupport.support.put_url  unknown    (value might be overwritten in takeover) option autosupport.support.to: can not be read, command terminated (code=0xffffffff) autosupport.support.to       unknown    (value might be overwritten in takeover) option autosupport.support.transport: can not be read, command terminated (code=0xffffffff) autosupport.support.transport unknown    (value might be overwritten in takeover) option autosupport.support.url: can not be read, command terminated (code=0xffffffff) autosupport.support.url      unknown    (value might be overwritten in takeover) option autosupport.throttle: can not be read, command terminated (code=0xffffffff) autosupport.throttle         unknown    (value might be overwritten in takeover) option autosupport.to: can not be read, command terminated (code=0xffffffff) autosupport.to               unknown    (value might be overwritten in takeover) option autosupport.validate_digital_certificate: can not be read, command terminated (code=0xffffffff) autosupport.validate_digital_certificate unknown    (value might be overwritten in takeover) netapp*> NetApp Release 8.1.2P3 7-Mode: Wed Feb 20 19:56:22 PST 2013

SANJESHUF

options autosupport displays result unknown


KB ID: 2015666 Version: 2.0 Published date: 07/20/2012
Categories: Troubleshooting, clustered Data ONTAP

Symptoms

Running the options autosupport options command results in the output below for all AutoSupport options:

autosupport.support.enable unknown (value might be overwritten in takeover)
option autosupport.support.proxy: can not be read, connection problem (code=0xffffffff)

Cause

In Data ONTAP 8, FilerView has the ability to modify the losk interface. If this happens, a line is added to the /etc/rc file, which looks like this:

ifconfig losk `hostname`-losk netmask 255.0.0.0

Solution

To resolve the issue, remove this line from the /etc/rc file and reboot the storage system.

Related Link:

BUG 464157

seffysefix

I will try it.

thx

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