Scanners showing as inactive in DataSense Configuration

[DanielBrady]

Hi,

probably been asked before, I've followed the docs and deployed two onPrem scanner hosts.  OS is Centos Stream 8.  Both appear to work, the add_node.sh script completes successfully.  In the CloudManager/Configuration page both show up as inactive with different error messages:

Scanner 1:

A connection between the scanning manager and the scanner node is established,but the scanner node is not running properly, and as a result may have had stopped the scanning process

Scanner 2:

The scanner node server is up, but is unable to join the DataSense network.

Both the Master and connector are hosted in AWS and from what I can see all required ports are open.

Thanks in Advance

[RossC]

Hi @DanielBrady 

Apologies that no one from the community has been able to answer your DataSense query. 

I would suggest you reach out to support via BlueXP so someone can help you out with getting this setup.