Snap Creator 4.3.0 unable to backup domino

[stuartwalton82]

Hi, I need some help with a snap creator backup problem on one of our domino servers please.

I've updated to latest snap creator version 4.3.0 with the hope this would resolve this long standing issue, but no joy.

Have updated to latest java version.

Server OS: Windows 2008 R2

Same snapcreator config as we have working on other servers.

Here's the failure log

[2016-05-19 14:08:14,378] INFO: Validating policy: daily finished successfully
[2016-05-19 14:08:14,387] WARN: As no snapshot delete commands are specified, snapshots will be deleted by ZAPI
########## Detecting Data ONTAP mode for san04 ##########
[2016-05-19 14:08:14,475] INFO: STORAGE-03031: Getting system version details of [san04]
[2016-05-19 14:08:14,475] INFO: STORAGE-03032: Getting system version details of [san04] finished successfully.
########## Agent validation ##########
[2016-05-19 14:08:14,589] INFO: Agent validation completed successfully for agent dominoserver:9090
########## Plugin validation ##########
[2016-05-19 14:08:14,622] INFO: Plugin validation completed successfully for plugin domino
[2016-05-19 14:08:14,627] INFO: Application auto discovery is not enabled skipping .
########## Running storage discovery ##########
[2016-05-19 14:08:14,741] INFO: STORAGE-02090: Listing Snapshot copies on [dominoserver_maildb].
[2016-05-19 14:08:14,741] INFO: STORAGE-02091: Listing Snapshot copies on [dominoserver_maildb] finished successfully.
[2016-05-19 14:08:14,763] INFO: STORAGE-02090: Listing Snapshot copies on [dominoserver_snapinfo].
[2016-05-19 14:08:14,763] INFO: STORAGE-02091: Listing Snapshot copies on [dominoserver_snapinfo] finished successfully.
########## Storage discovery finished successfully ! ##########
########## Pre Application Quiesce commands ##########
[2016-05-19 14:08:14,766] INFO: Pre application quiesce commands are not defined
[2016-05-19 14:08:14,767] INFO: Pre Application Quiesce commands finished successfully
[2016-05-19 14:08:14,767] INFO: Validate volume is not enabled skipping validate volume task.
########## Application Quiesce ##########
[2016-05-19 14:08:14,773] INFO: Application Quiesce for plugin : domino
[2016-05-19 14:08:20,419] ERROR: [dominoserver:9090 (4.3.0.0)] Operation failed. Reason: The watchdog killed the running operation. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete.
[2016-05-19 14:08:20,419] ERROR: [dominoserver:9090(4.3.0.0)] SCF-00037: Application quiesce for plug-in [domino] failed with error [] and exit code [102], Exiting!
########## Application Unquiesce ##########
[2016-05-19 14:08:20,424] INFO: Application Unquiesce for plugin: domino
[2016-05-19 14:08:25,782] ERROR: [dominoserver:9090 (4.3.0.0)] Operation failed. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete.
[2016-05-19 14:08:25,782] ERROR: [dominoserver:9090(4.3.0.0)] SCF-00032: Application unquiesce failed due to application error. To ignore application errors and proceed with backup you can set APP_IGNORE_ERROR=Y.
########## Application cleanup ##########
[2016-05-19 14:08:26,000] INFO: Performing cleanup on : domino
[2016-05-19 14:08:31,130] ERROR: [dominoserver:9090 (4.3.0.0)] Operation failed. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete.
[2016-05-19 14:08:31,131] ERROR: [dominoserver:9090(4.3.0.0)] SCF-00074: Cleanup for plug-in [domino] failed with error [null] and exit code [102], Exiting!
########## Agent Workflow Finalization ##########
[2016-05-19 14:08:31,134] INFO: Agent Workflow Finalization started
[2016-05-19 14:08:36,362] INFO: [dominoserver:9090 (4.3.0.0)] Finalized workflow with id 1
[2016-05-19 14:08:36,362] INFO: Agent Workflow Finalization finished successfully
########## Snap Creator Framework 4.3.0 failed ##########
[2016-05-19 14:08:36,390] INFO: INFO: NetApp Snap Creator Framework failed '(Action: backup) (Config: daily_bkup)'
[2016-05-19 14:08:36,390] INFO: Pre Exit commands are not defined. Skipping !

[Sahana]

Hi,

Refer KB 

2017724: Lotus Domino server might experience a crash when used for backups with the Snap Creator plug-in for Domino (requires login)

https://library.netapp.com/ecmdocs/ECMLP2397468/html/GUID-97AD2F4B-D4BD-4AA9-BC42-57DD3237D646.html

[stuartwalton82]

Thanks for the suggestions, i've tried all of those, increased the timeout threshold to 3600 and enabled the ignore application error settings.

Unfortunately the backups are still failing with:

Any help greatly appreciated

(4.3.0.0)] Operation failed. Verify that plugins/wrapper/wrapper binary has execute permission set

SCF-00038: Application quiesce for plug-in [domino] failed with exit code [102],

[Sahana]

Hi If SnapCreator 64 bit agent is installed, Dominos is 32 bit then it may cause this error as well. Run sh ser from Dominos console to check if its 32 bit.

[stuartwalton82 · Accepted solution]

I've found a fix for this.

I ran debug mode and it picked up a rogue .nsf file.

Also had to change the snapcreator services to run as a domain account rather than local service and backups running fine now.