Snap Creator Agent 4.1 not starting (Event ID - 7024)

[mmodi]

The JAVA version installed is 64-bit (matching the x64 agent version) and included in the PATH env variable as well.

Current DotNet version 3.5 has been added as a feature too.

Also, tried installing DotNet 4.0 but no luck with starting the service ?

C:\>java -version

java version "1.7.0_25"

Java(TM) SE Runtime Environment (build 1.7.0_25-b17)

Java HotSpot(TM) 64-Bit Server VM (build 23.25-b01, mixed mode)

[spinks]

Hello,

What version of Windows are you running? 

I am not aware of any .NET requirements unless running Windows 2003

Can you try this:

Open a command prompt

change directories to where the Snap Creator Agent is installed - then change to the bin directory within it.

This should be something like:  C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\bin

run: scWatchdog.bat start

This will start the Snap Creator Agent in the foreground and you should be able to see any error messages that appear.

Thanks,

John

[mmodi]

Looks like even the watchdog does not have write access to program files folder -

C:\>cd C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\bin

C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\bin>scWatchdog.bat start

Cannot write Watchdog file to C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\agent.watchdog. Reason: C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\agent.watchdog (Access is denied)

Changed permissions on the C:\Program Files\ folder and the watchdog process starts on CLI but still no luck with GUI

C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\bin>scWatchdog.bat start

13:24:30.655 [main] com.netapp.snapcreator.agent.nextgen.security.CommandValidatorImpl INFO  - Snap Creator Agent will restrict

13:24:30.655 [main] com.netapp.snapcreator.agent.nextgen.security.ServiceIdentificationManagerImpl INFO  - Could not load creden

13:24:30.655 [main] com.netapp.snapcreator.agent.nextgen.security.AuthorizedHostsValidatorImpl INFO  - Agent will allow incoming

13:24:30.733 [main] com.netapp.snapcreator.agent.nextgen.pluginservices.PluginServiceLoaderImpl INFO  - Skipping Service Descrip

\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\antlr-2.7.7.jar, C:\Program Files\NetApp\Sna

0-0.9.2-pre4.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\catalog-impl.jar, C:\Pro

\pluginRepository\commons-logging-1.1.1.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginReposito

work\scAgent4.1.0\services\pluginRepository\derbyclient.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\service

ap_Creator_Framework\scAgent4.1.0\services\pluginRepository\hibernate-commons-annotations-4.0.1.Final.jar, C:\Program Files\NetA

ry\hibernate-core-4.1.5.SP1.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\hibernate

ator_Framework\scAgent4.1.0\services\pluginRepository\hibernate-jpa-2.0-api-1.0.1.Final.jar, C:\Program Files\NetApp\Snap_Creato

.15.0-GA.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\jboss-logging-3.1.0.GA.jar,

rvices\pluginRepository\jboss-transaction-api_1.1_spec-1.0.0.Final.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.

es\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\logback-access-0.9.29.jar, C:\Program Files\NetApp\Snap_

ck-classic-0.9.29.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\logback-core-0.9.29

1.0\services\pluginRepository\mchange-commons-java-0.2.2.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\servic

C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\org.springframework.beans-3.1.2.RELEASE.j

0\services\pluginRepository\org.springframework.context-3.1.2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgen

2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\org.springframework.express

amework\scAgent4.1.0\services\pluginRepository\org.springframework.jdbc-3.1.2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_

mework.orm-3.1.2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\org.springfr

\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\slf4j-api-1.7.5.jar], Resources=[C:\Program Files\NetApp\Snap_Cre

13:24:30.764 [main] com.netapp.snapcreator.agent.nextgen.AgentInitializerImpl INFO  - Loaded plugins: [vibe, sybase, domino, moc

]

13:24:32.683 [main] com.netapp.snapcreator.agent.nextgen.RestEndpointHelper INFO  - Started RESTful Agent at: https://localhost:

                                                                                                                              Repository\org.springframework.transaction-3.1.2.RELEASE.jar, C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1.0\services\pluginRepository\slf4j-api-1.7.5.jar], Resou

[spinks]

Are you running the Agent as a limited access user, or as the default which is local service?

If running as a user can you give that user read/write access to the scAgent directory?

Please let us know the results!

Thanks,

John