Time-Based Restore on SnapManager for Sharepoint error

[ELLADMIN]

I am trying to perform a test time-based restore on snap manager for sharepoint.

I selected Time-based restore/ then selected the backup job. As soon as I get to step 2 which is data selection and select the single Farm available I get this error:

[Arg_NullReferenceException]
Arguments:
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30514.00&File=mscorlib.dll&Key=Arg_NullReferenceException

   at AvePoint.Common.Tree.TreeNodeModel.ConvertToGUINode(IAveTreeNodeDto nodeDto)
   at AvePoint.Common.Tree.TreeOperator`1.GetTreeNodeWithChildren(IAveTreeNodeDto nodeDto)
   at AvePoint.Common.Tree.TreeOperator`1.ParseLoadChildrenMessage(AveTreeMessage message)
   at AvePoint.Common.Tree.TreeOperator`1.LoadCompleted(AveTreeMessage msg, TreeOperationArgs args)
   at AvePoint.Common.Tree.TreeOperator`1.LoadChildrenCompleted(Object result, WcfException e, TreeOperationArgs args)
   at AvePoint.Common.Tree.TreeOperator`1.<>c__DisplayClass8.<LoadChildren>b__7(Object result, WcfException e)
   at AvePoint.Common.ServiceClientBase`1.ClientChannelBase.<>c__DisplayClass9.<OnAsyncCallback>b__4()

Can anyone help with this?

[ELLADMIN]

---

@ELLADMIN wrote:

I am trying to perform a test time-based restore on snap manager for sharepoint.

I selected Time-based restore/ then selected the backup job. As soon as I get to step 2 which is data selection and select the single Farm available I get this error:

[Arg_NullReferenceException]
Arguments:
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30514.00&File=mscorlib.dll&Key=Arg_NullReferenceException

   at AvePoint.Common.Tree.TreeNodeModel.ConvertToGUINode(IAveTreeNodeDto nodeDto)
   at AvePoint.Common.Tree.TreeOperator`1.GetTreeNodeWithChildren(IAveTreeNodeDto nodeDto)
   at AvePoint.Common.Tree.TreeOperator`1.ParseLoadChildrenMessage(AveTreeMessage message)
   at AvePoint.Common.Tree.TreeOperator`1.LoadCompleted(AveTreeMessage msg, TreeOperationArgs args)
   at AvePoint.Common.Tree.TreeOperator`1.LoadChildrenCompleted(Object result, WcfException e, TreeOperationArgs args)
   at AvePoint.Common.Tree.TreeOperator`1.<>c__DisplayClass8.<LoadChildren>b__7(Object result, WcfException e)
   at AvePoint.Common.ServiceClientBase`1.ClientChannelBase.<>c__DisplayClass9.<OnAsyncCallback>b__4()

Can anyone help with this?

---

This error had a DOCave on the window title box. Can anyone help identify what this is?

[deepuj]

Hi,

Was this working before?

You will find informa tion regarding the permission needed for the product at the link below

https://library.netapp.com/ecm/ecm_download_file/ECMP1203776

For what the item level restore is concerned, check that the
backup has been really taken at item level

Thanks

[ELLADMIN]

---

@deepuj wrote:

Hi,

Was this working before?

You will find informa tion regarding the permission needed for the product at the link below

https://library.netapp.com/ecm/ecm_download_file/ECMP1203776

For what the item level restore is concerned, check that the
backup has been really taken at item level

Thanks

---

Deepuj,

it was not working before. I looked at your link and verfied all of its permissions to the farm, web applications and sql server.

I ran a backup and did the restore process and still has the same error.

I looked at the backup job and I dont see WSS_Content but should i?

[ELLADMIN]

do I have to add the SMSP dbs to the back up job?

[ELLADMIN]

attached screenshot of error