Recognition matters most when it reflects real impact. That is why NetApp Knowledge Base receiving the NiCE AI Innovation Award for Knowledge Management (KM) is more than a milestone—it is a signal of how AI is reshaping the way organizations create, connect, and deliver knowledge. For us, this recognition also reflects remarkable consistency: our knowledge program has earned industry recognition year after year, underscoring our long-term commitment to excellence in both customer and employee experiences. What stands out is not simply the use of AI, but the discipline behind it. The NetApp KM team has focused on unifying knowledge, improving discoverability, and embedding AI into practical workflows—from GenAI-powered answering to AI-assisted content creation. We have used the platform to centralize previously fragmented knowledge and build a more intuitive environment for users. That is the real promise of AI in knowledge management: not novelty, but scalable relevance and ability to take quicker actions and drive better outcomes. To learn more about our KM innovations that led to this recognition, check out this video: https://www.youtube.com/watch?v=svB66AhUJX0 ... View more

Unlock the full potential of your cloud solutions with the Cloud Customer Success Hub. Designed to put expert guidance, best practices, and essential tools right at your fingertips, the Hub is your go-to resource for every stage of your Cloud Volumes ONTAP (CVO) journey. Whether you’re just getting started or looking to optimize your operations, discover how easy it can be to find the answers and support you need—all in one place. ... View more

NetApp digital support wins Globee Award for AI driven initiatives ... View more

We are excited to announce our latest addition to the NetApp KBTV channel: a playlist titled Cloud Customer Success. This exclusive playlist hosts webinars conducted by NetApp Customer Success Engineers who have expertise in NetApp cloud data services. ... View more

NetApp digital support wins two Silver Stevie Awards! ... View more