A Forbes article on "When The Best Customer Service Is Self-Service" speaks about an interesting point for Customer Experience Design:
"Self-service can’t be set and then forgotten. It’s always a work in progress."
At NetApp, the Knowledge Domain Experts and Knowledge Base Team are always at work striving to improve the self-service experience of the Knowledge Base site for our customers.
We are using new content formats for our high-value content to help customers quickly find the Solutions and Answers they are looking for.
Check out these articles on managing a self-signed certificate in System Manager:
These How-to articles will help you generate a new self-signed certificate and renew a self-signed certificate for ONTAP System Manager 9.10.1 and later.
The Procedure section covers the steps in a written format as well a graphic or visual format.
Please let us know your feedback on these new formats and how we can improve the Knowledge Base site further for our customers.
Also, check out the latest Interactive and Resolution Guides.
