Digital Support

NetApp Support Site wins two Stevie Awards!

Laura_C
NetApp
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NETAPP WINS ONE SILVER AND ONE BRONZE STEVIE® AWARD IN 2022 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE

San Jose, CA – March 1, 2022 – NetApp was presented with two Stevie® Awards – Silver for the Award for Innovation in Customer Service – Computer Industries and Bronze for the Best Use of Technology in Customer Service – Computer Industries categories in the 16th annual Stevie Awards for Sales & Customer Service last night.

 

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

 

Winners will be recognized during a virtual awards ceremony on May 11.

 

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.  New categories this year honor excellence in thought leadership in customer service and sales.

 

The winning nomination from the NetApp® Digital Support team reflects the team’s continuing ambition to deliver a world-class user experience. The NetApp Support Site (NSS) adds the awards to its continual industry recognition with previous wins in the Stevie Awards ® and Association of Support Professionals Support Website Awards for multiple years in a row.

In 2021, the team built on the robust platform and user experience with a focus on “shift left,” self-support and an improved, holistic customer experience. Focus areas were high quality search, self-support automation and a cohesive and holistic content strategy and engine based on Knowledge Centered Services (KCS) best practices. In 2022, the team focused on self-support automation.  

 

For both winning award entries, the entry focus was on the self-support automation effort to automate processes and in parallel remove or reduce human intervention while enabling a modern, self-support experience to manage data or locate key information.

 

Results included internal cost savings of $1M and an exceptional 94% customer satisfaction rate which is unheard of in the industry. 

 

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller.  “The judges have recognized and rewarded their achievements, and we join them in applauding this year's winners for their continued success.  We look forward to recognizing them on May 11.”

 

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales

 

About NetApp

NetApp is a global, cloud-led, data-centric software company that empowers organizations to lead with data in the age of accelerated digital transformation. The company provides systems, software and cloud services that enable them to run their applications optimally from data center to cloud, whether they are developing in the cloud, moving to the cloud, or creating their own cloudlike experiences on premises. With solutions that perform across diverse environments, NetApp helps organizations build their own data fabric and securely deliver the right data, services and applications to the right people—anytime, anywhere. Learn more at www.netapp.com or follow us on TwitterLinkedInFacebook, and Instagram.

 

NETAPP, the NETAPP logo, and the marks listed at www.netapp.com/TM are trademarks of NetApp, Inc.

 

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.

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