TSIA Honors NetApp with 2023 Innovation in Customer Portals that Improve the Digital Customer Experience STAR Award
NetApp Recognized for Innovation and Excellence
Sep. 28, 2023
San Jose, CA — Technology & Services Industry Association® (TSIA), the leading research and advisory firm for technology service organizations, has awarded NetApp with the 2023 Innovation in Customer Portals that Improve the Digital Customer Experience STAR Award.
Selected by an advisory board of industry experts, the STAR Awards are one of the highest honors in the technology and services industry. For more than 30 years these awards have recognized innovative work by terrific companies from across the technology industry.
The NetApp Digital Support team implemented a multi-year digital dominant model and shift-left strategy resulting in record metrics in customer satisfaction, contact ratio, customer effort score, and cost-per-answer.
The team adds the award to its continual industry recognition with previous award wins in CXone, the Stevie Awards® and Association of Support Professionals.
Jyotiram Pasupalak, VP of Customer Support Delivery at NetApp said, “NetApp is honored to win this TSIA Star Award. This award underscores the exceptional strategy, execution and innovation of digital support while continuing to positively impact our customer and partner global support experience.”
Ryan Mathews, Senior Director of Digital Support at NetApp said, “We are extremely honored and proud to win this TSIA Star Award. The digital support team has worked hard over multiple years to continually innovate the digital support experience while driving a digital dominant model and “shift-left” strategy. We are very proud that this strategy has not only resulted in an exceptional experience for our customers but this remarkable award win.”
“Every year, the Star Award advisory board of industry experts evaluates technology companies demonstrating real-world excellence and innovation to provide the best value for their customers and lead the industry forward. The best of those companies are recognized with the TSIA Star Awards,” said JB Wood, president and CEO of TSIA. “Congratulations to NetApp for your recognition as a 2023 Star Award recipient.”
To read more about the NetApp TSIA Star Award win, view the case study.
To learn more about TSIA's STAR Awards, and TSIA membership, visit TSIA.com.
About NetApp
NetApp is a global, cloud-led, data-centric software company that empowers organizations to lead with data in the age of accelerated digital transformation. The company provides systems, software and cloud services that enable them to run their applications optimally from data center to cloud, whether they are developing in the cloud, moving to the cloud, or creating their own cloudlike experiences on premises. With solutions that perform across diverse environments, NetApp helps organizations build their own data fabric and securely deliver the right data, services and applications to the right people—anytime, anywhere. Learn more at www.netapp.com or follow us on Twitter, LinkedIn, Facebook, and Instagram.
NETAPP, the NETAPP logo, and the marks listed at www.netapp.com/TM are trademarks of NetApp, Inc.
About TSIA
The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, sales, product, and channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of more than 40,000 executives from 96 countries and represents 80 percent of the Fortune 100 technology companies.
