Share the updated Support Owner’s Manual (SOM) with Customers & Partners today!

[Andreia]

Document Updated: December 2024

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The NetApp Support Owner's Manual (SOM) is a necessary guidance tool for customers and partners to improve their NetApp Support experience.

The SOM provides invaluable guidance on support, from managing account settings on the NetApp Support Site to managing support cases. It provides an overview of support offerings, guidance on leveraging Active IQ and AutoSupport, and explanations on how customers and partners can take advantage of training through NetApp Learning Services. There’s so much to explore in the new Support Owner’s Manual. Please take this opportunity to reacquaint yourself, your customers, and our partners with this important resource.

Important LinksSupport Owner's Manual

• NetApp Neighborhood (links to frequently used content)
• Support Quick Links
• NetApp Support Owner's Manual 

Questions or Feedback

• Contact Support
• Submit a Non-Technical Feedback request 

[arnout]

Great document but would love to see it updated to the 2023 world.

[Andreia]

Thanks Arnout for your feedback. We are working on updating the document and hope to have it completed by the end of Q4-FY24.

[CL]

Hello,

1 - Is the 2023 version available yet please ?

2 - Also looking for an updated guide that can be shared with Customer/Partner containing NSS UI screenshot to provide better experience using/navigating inside NSS. Any pointers pls ? 

-Christophe

[andris]

Christophe,

For #2, I suggest they look over the short videos covering various parts of the NetApp Support Site on NetApp's KBTV YouTube channel:

https://www.youtube.com/@NetAppKBTV/search?query=NetApp%20Support%20Site

[Andreia]

Thanks @CL  for your feedback. We are working on updating the document and hope to have it completed by the end of Q4-FY24.

[Andreia]

The Support Owner's Manual has been updated as of December 2024. The guide is also available in Japanese and Simplified Chinese.