EF & E-Series, SANtricity, and Related Plug-ins

Controller reset with RAID1-Volume on RAID6-DDP

tokion
111 Views

If a "RAID1 volume" exists under a DDP(RAID Level 6), clicking an array operation (Add Capacity, View/Edit Settings) will cause a controller reset.
Does anyone know anything about this issue?
I encountered this problem while testing on a Lenovo DE6000F (E5700).


===========================================================
FIRMWARE INVENTORY
Storage Array
Report Date: 2/18/25, 9:44:43 AM UTC
Storage Array Name: DE6000FAKB
Current ThinkSystem SAN OS Software Version: 08.90.00.00.002-LEN
Management Software Version: 11.90.54.9014
Controller Firmware Version: 08.90.00.00
Supervisor Software Version: 08.90.00.00
Current NVSRAM Version: N5700-890870-D02
Staged ThinkSystem SAN OS Software Version: None
Staged NVSRAM Version: None

Controllers
Location: Shelf 99, Bay A
Current Firmware Version: 08.90.00.00
Current NVSRAM Version: N5700-890870-D02
Current Supervisor Software Version: 08.90.00.00
Board ID: 5700
Manufacturer sub-model ID: 432

Location: Shelf 99, Bay B
Current Firmware Version: 08.90.00.00
Current NVSRAM Version: N5700-890870-D02
Current Supervisor Software Version: 08.90.00.00
Board ID: 5700
Manufacturer sub-model ID: 432
===========================================================

4 REPLIES 4

ahmadm
65 Views

When referring to RAID 1 volume, are you referring to another RAID 1 traditional volume group? or a DDP configured as RAID 1 and not RAID 6?

 

Additionally, what is the reboot exception that you find in excLogShow?

tokion
56 Views

Hi admadm

I created it as follows.

1: Create a DDP with 8 drives
2: Create a 100GB volume on a DDP configured with 8 drives
3: Add 4 drives to the DDP (6+1P+1S → 8+2P+2S)

*The controller reboot was visually confirmed.
Thanx.

ahmadm
47 Views

Hi @tokion,

 

I am not sure what this "(6+1P+1S → 8+2P+2S)" stands for, and I do not see how RAID 1 comes into play here. The disk pool is RAID 6 based.

 

Regarding the controller reset, you will probably want to open a NetApp support ticket. The support bundle from E-Series has a file called state-capture-data. This file includes the output of excLogShow command which in return has all the exception reboots / panics experienced by each controller. You can also run the same command in eos shell directly on the controller to determine the exception details and stack trace.

tokion
41 Views

Hi @ahmadm 

Thank you.
I have the state-capture-data, so I will check it tomorrow and open a ticket.

*Sorry, that was a mistake.
The RAID level is determined when the volume is created.

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