EF & E-Series, SANtricity, and Related Plug-ins

E2812 Controller reseat failed

schmil
1,205 Views

I had a controller which lost Web UI access, but was pingable and has SSH Access.

The second controller works fine. I have reseated the controller but am not able to bring it back online. No ping, Web UI doesn't recognize the controller and 7-digit display shows SE-88 which should be "Power-on default".

 

What can I do?

6 REPLIES 6

elementx
1,180 Views

Well, the KB says to contact Support it may be a h/w issue and require a replacement at this point.

https://kb.netapp.com/onprem/E-Series/Hardware/E-Series_controller_offline_startup_error_power_on_default_SE_88

JonKeck5999
1,155 Views

I would agree, if you have done all steps in the kb, then you will need to call support as it is likely a hardware issue. I will say, if you can reseat the battery and the external HIC(if it has one) following the process in the kb that might resolve your issue.

https://kb.netapp.com/onprem/E-Series/Hardware/E-Series_baseboard_HIC_controller_offline_with_7-segment_SE_88 

schmil
959 Views

I have done the following:

 

uncabled Controller

pulled controller

removed battery pack

inserted battery pack

inserted controller.

 

Now it shows "00" but isn't able to put online in SANtricity. 😕

JonKeck5999
949 Views

Are you receiving a specific message when you try to online via SANtricity? It is likely you will need to submit a support case so we can take a look at why the controller wont come online. It sounds like it may need a controller replacement but NetApp support should determine that to be sure.

schmil
932 Views
Hi,



messages are various:



Drive Shelf - Loss od Path Redundancy

Volume Not On Prefered Path

Controller Offline

Write-Back Cacheing Forcibly Disabled



Sadly I cannot open a support case, because I have to register the Device in
"My Systems" but my Chassis S/N from SANtricity, 12 digits, won't be
accepted:



Serial Number(s) not valid: (721749500073).
<>ister_our_Shelf_serial_numbers> Shelf Serial Numbers do not have to be
registered.



Kind Regards

schmil
719 Views

Hi,

 

we've checked with serial cable that during boot the flash was unreadable. Now we've checked the internal M-SATA flash with an M-SATA to USB Adapter on the PC and we didn't get any data out of it.

 

If we now order a new M-SATA Flash, what can we do regarding FW/Image/Partition etc.?

Public