EF & E-Series, SANtricity, and Related Plug-ins

Reset administrator account or factory reset

MattParfitt
9,187 Views

I recieved a new NetApp E2812 and have used QuickConnect to do the inital configuration. I then connected it to our network and have tried to upgrade firmware and other tasks. For some reason the Administrator password that I set during the QuickConnect configuration is not being accepeted.

 

How do I reset this password? Or reset the NetApp back to defaults?

 

I have connected to the NetApp Controller A by console cable and it's just showing 'eos-a login:'. I've tried logging into this with credentials but no joy. 

 

Please help!

1 ACCEPTED SOLUTION

MattParfitt
7,097 Views

The resolution for me turned out to be really simple, I needed to use the username admin and not Administrator.

View solution in original post

8 REPLIES 8

SpindleNinja
9,164 Views

The only doc I could find on resetting the admin password on an eseries is internal.  Could just be faster for you open a support ticket.   

The quick setup on the 2800 series is just admin and you set the password.     

MattParfitt
9,161 Views

I have raised a support case. Hopefully they get back to me soon. Do you know how to factory reset?

SpindleNinja
9,147 Views

You need console access with a valid login.     There's no button on it or anything. 

 

MattParfitt
9,139 Views

I have console access. It's asking for an eos-a login? I've tried the password I created in the QuickConnect but that didn't work. Are there default credentials for this? I've searched everything for what the eos-a login could be and it's not mentioned anywhere. 

dhazevedo
7,161 Views

hello guys, did anyone have an answer on how to reset the admin password?

MattParfitt
7,098 Views

The resolution for me turned out to be really simple, I needed to use the username admin and not Administrator.

dhazevedo
7,020 Views

ok using admin user what would be the password? because the client forgot the password he set and needed to know which procedure to recover

maffo
6,967 Views

Hi @dhazevedo 

please raise a support case to have the password reset

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