Has anyone tried the new Harvest 26, which is supposed to support e series? Did they manage to add e series? ... View more

Hello, I have an E2824 with no support and I need help accessing it. It has 2 controllers. I can ping the IP of both controllers, but only one responds with "Please wait..." I was not able to console into the E2824. The storage is in a VMware environment.  I moved all VM's off of the storage. How can I reset the controllers to gain access? ... View more

Hi, we have a site that's now seen two drives already failed . The site has 3 hot spare standby drives but the spares didn't kick in to replace the failed drives. we don't understand why not.  Could the community help check and provide some explanation?   DRIVES ------------------------------ SUMMARY Number of drives: 24 Current media type(s): Hard Disk Drive (24) Current interface type(s): Serial Attached SCSI (SAS) (24) Drive capabilities: Data Assurance (DA) (24) BASIC: TRAY, SLOT STATUS CAPACITY MEDIA TYPE INTERFACE TYPE CURRENT DATA RATE PRODUCT ID FIRMWARE VERSION CAPABILITIES 0, 1 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 2 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 3 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 4 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 5 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 6 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 7 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 8 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 9 Failed 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 10 Failed 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 11 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps ST600MM0088 MS01 DA 0, 12 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 13 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 14 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 15 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 16 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 17 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps ST600MM0088 MS00 DA 0, 18 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 19 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 20 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 21 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 22 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 23 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 24 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA DRIVE CHANNELS (Controller A): TRAY, SLOT PREFERRED CHANNEL REDUNDANT CHANNEL 0, 1 1 2 0, 2 2 1 0, 3 1 2 0, 4 2 1 0, 5 1 2 0, 6 2 1 0, 7 1 2 0, 8 2 1 0, 9 1 2 0, 10 2 1 0, 11 1 2 0, 12 2 1 0, 13 1 2 0, 14 2 1 0, 15 1 2 0, 16 2 1 0, 17 1 2 0, 18 2 1 0, 19 1 2 0, 20 2 1 0, 21 1 2 0, 22 2 1 0, 23 1 2 0, 24 2 1 HOT SPARE COVERAGE: The following volume groups are not protected: None - All volume groups are protected Total hot spare drives: 3 Standby: 3 In use: 0 Standby drive at tray 0, slot 23 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 Standby drive at tray 0, slot 24 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 Standby drive at tray 0, slot 22 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 DETAILS Drive at Tray 0, Slot 1 Status: Optimal Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:1e:28:00:00:00:00:00:00:00:00 Associated volume group: ld00 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKESHDX Manufacturer: HITACHI Date of manufacture: Not Available ... Drive at Tray 0, Slot 9 Status: Failed Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c3:27:14:00:00:00:00:00:00:00:00 Associated volume group: ld01 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKGA4AX Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 10 Status: Failed Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:dc:c0:00:00:00:00:00:00:00:00 Associated volume group: ld01 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKG55WX Manufacturer: HITACHI Date of manufacture: Not Available ... Drive at Tray 0, Slot 22 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:8f:08:00:00:00:00:00:00:00:00 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKG00EX Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 23 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:6b:08:00:00:00:00:00:00:00:00 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKEXM3X Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 24 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:7c:80:00:00:00:00:00:00:00:00 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKEYT5X Manufacturer: HITACHI Date of manufacture: Not Available DRIVE CHANNELS---------------------------- SUMMARY CHANNEL PORT TYPE CTRL A LINK STATUS CTRL B LINK STATUS 1 Internal Up Up 2 Internal Up Up DETAILS DRIVE CHANNEL 1 Port: 1 Port Type: Internal Access Path: 1 Max. Rate: 6 Gbps Current Rate: Controller A : 6 Gbps Controller B : 6 Gbps Link Status: Controller A : Up Controller B : Up Rate Control: Switched DRIVE COUNTS Total number of attached drives: 24 Connected to: Controller A Attached drives: 24 Drive tray: 0 (24 drives) CUMULATIVE ERROR COUNTS Controller A Baseline time set: 9/11/25 12:48:01 PM Sample period (hh:mm:ss): 00:21:45 Controller detected errors: 3 Drive detected errors: 34 Timeout errors: 0 Total I/O count: 27988 Controller B Baseline time set: 9/11/25 1:00:40 PM Sample period (hh:mm:ss): 00:09:06 Controller detected errors: 1 Drive detected errors: 13 Timeout errors: 0 Total I/O count: 14825 DRIVE CHANNEL 2 Port: 1 Port Type: Internal Access Path: 1 Max. Rate: 6 Gbps Current Rate: Controller A : 6 Gbps Controller B : 6 Gbps Link Status: Controller A : Up Controller B : Up Rate Control: Switched DRIVE COUNTS Total number of attached drives: 24 Connected to: Controller B Attached drives: 24 Drive tray: 0 (24 drives) CUMULATIVE ERROR COUNTS Controller A Baseline time set: 9/11/25 12:48:01 PM Sample period (hh:mm:ss): 00:21:45 Controller detected errors: 159 Drive detected errors: 24 Timeout errors: 0 Total I/O count: 27620 Controller B Baseline time set: 9/11/25 1:00:40 PM Sample period (hh:mm:ss): 00:09:06 Controller detected errors: 1 Drive detected errors: 23 Timeout errors: 0 Total I/O count: 14794 ... View more