About EF & E-Series, SANtricity, and Related Plug-ins
Join conversations about NetApp EF/E-Series storage systems, SANtricity, and related plug-ins. Ask questions and get feedback from other users about these efficient storage systems optimized for demanding application-driven environments.
About EF & E-Series, SANtricity, and Related Plug-ins
Join conversations about NetApp EF/E-Series storage systems, SANtricity, and related plug-ins. Ask questions and get feedback from other users about these efficient storage systems optimized for demanding application-driven environments.
Hi, we have a site that's now seen two drives already failed . The site has 3 hot spare standby drives but the spares didn't kick in to replace the failed drives. we don't understand why not. Could the community help check and provide some explanation? DRIVES ------------------------------ SUMMARY Number of drives: 24 Current media type(s): Hard Disk Drive (24) Current interface type(s): Serial Attached SCSI (SAS) (24) Drive capabilities: Data Assurance (DA) (24) BASIC: TRAY, SLOT STATUS CAPACITY MEDIA TYPE INTERFACE TYPE CURRENT DATA RATE PRODUCT ID FIRMWARE VERSION CAPABILITIES 0, 1 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 2 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 3 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 4 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 5 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 6 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 7 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 8 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 9 Failed 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 10 Failed 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 11 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps ST600MM0088 MS01 DA 0, 12 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 13 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 14 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 15 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 16 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 17 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps ST600MM0088 MS00 DA 0, 18 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 19 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 20 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 21 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 22 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 23 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA 0, 24 Optimal 558.912 GB Hard Disk Drive SAS 6 Gbps HUC109060CSS600 MS07 DA DRIVE CHANNELS (Controller A): TRAY, SLOT PREFERRED CHANNEL REDUNDANT CHANNEL 0, 1 1 2 0, 2 2 1 0, 3 1 2 0, 4 2 1 0, 5 1 2 0, 6 2 1 0, 7 1 2 0, 8 2 1 0, 9 1 2 0, 10 2 1 0, 11 1 2 0, 12 2 1 0, 13 1 2 0, 14 2 1 0, 15 1 2 0, 16 2 1 0, 17 1 2 0, 18 2 1 0, 19 1 2 0, 20 2 1 0, 21 1 2 0, 22 2 1 0, 23 1 2 0, 24 2 1 HOT SPARE COVERAGE: The following volume groups are not protected: None - All volume groups are protected Total hot spare drives: 3 Standby: 3 In use: 0 Standby drive at tray 0, slot 23 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 Standby drive at tray 0, slot 24 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 Standby drive at tray 0, slot 22 (SAS, 558.912 GB) Protects the following volume groups: ld00, ld01, ld02 DETAILS Drive at Tray 0, Slot 1 Status: Optimal Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:1e:28:00:00:00:00:00:00:00:00 Associated volume group: ld00 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKESHDX Manufacturer: HITACHI Date of manufacture: Not Available ... Drive at Tray 0, Slot 9 Status: Failed Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c3:27:14:00:00:00:00:00:00:00:00 Associated volume group: ld01 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKGA4AX Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 10 Status: Failed Mode: Assigned Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:dc:c0:00:00:00:00:00:00:00:00 Associated volume group: ld01 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKG55WX Manufacturer: HITACHI Date of manufacture: Not Available ... Drive at Tray 0, Slot 22 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:8f:08:00:00:00:00:00:00:00:00 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKG00EX Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 23 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:6b:08:00:00:00:00:00:00:00:00 Port Channel 0 1 1 2 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKEXM3X Manufacturer: HITACHI Date of manufacture: Not Available Drive at Tray 0, Slot 24 Status: Optimal Mode: Hot spare standby Raw capacity: 558.912 GB Usable capacity: 558.412 GB World-wide identifier: 50:00:cc:a0:56:c2:7c:80:00:00:00:00:00:00:00:00 Port Channel 0 2 1 1 Media type: Hard Disk Drive Interface type: Serial Attached SCSI (SAS) Drive path redundancy: OK Drive capabilities: Data Assurance (DA) Security capable: No Secure: No Read/write accessible: Yes Drive security key identifier: Not Applicable Data Assurance (DA) capable: Yes Speed: 10,020 RPM Current data rate: 6 Gbps Logical sector size: 512 bytes Physical sector size: 512 bytes Product ID: HUC109060CSS600 Drive firmware version: MS07 Serial number: KWKEYT5X Manufacturer: HITACHI Date of manufacture: Not Available DRIVE CHANNELS---------------------------- SUMMARY CHANNEL PORT TYPE CTRL A LINK STATUS CTRL B LINK STATUS 1 Internal Up Up 2 Internal Up Up DETAILS DRIVE CHANNEL 1 Port: 1 Port Type: Internal Access Path: 1 Max. Rate: 6 Gbps Current Rate: Controller A : 6 Gbps Controller B : 6 Gbps Link Status: Controller A : Up Controller B : Up Rate Control: Switched DRIVE COUNTS Total number of attached drives: 24 Connected to: Controller A Attached drives: 24 Drive tray: 0 (24 drives) CUMULATIVE ERROR COUNTS Controller A Baseline time set: 9/11/25 12:48:01 PM Sample period (hh:mm:ss): 00:21:45 Controller detected errors: 3 Drive detected errors: 34 Timeout errors: 0 Total I/O count: 27988 Controller B Baseline time set: 9/11/25 1:00:40 PM Sample period (hh:mm:ss): 00:09:06 Controller detected errors: 1 Drive detected errors: 13 Timeout errors: 0 Total I/O count: 14825 DRIVE CHANNEL 2 Port: 1 Port Type: Internal Access Path: 1 Max. Rate: 6 Gbps Current Rate: Controller A : 6 Gbps Controller B : 6 Gbps Link Status: Controller A : Up Controller B : Up Rate Control: Switched DRIVE COUNTS Total number of attached drives: 24 Connected to: Controller B Attached drives: 24 Drive tray: 0 (24 drives) CUMULATIVE ERROR COUNTS Controller A Baseline time set: 9/11/25 12:48:01 PM Sample period (hh:mm:ss): 00:21:45 Controller detected errors: 159 Drive detected errors: 24 Timeout errors: 0 Total I/O count: 27620 Controller B Baseline time set: 9/11/25 1:00:40 PM Sample period (hh:mm:ss): 00:09:06 Controller detected errors: 1 Drive detected errors: 23 Timeout errors: 0 Total I/O count: 14794
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If a "RAID1 volume" exists under a DDP(RAID Level 6), clicking an array operation (Add Capacity, View/Edit Settings) will cause a controller reset. Does anyone know anything about this issue? I encountered this problem while testing on a Lenovo DE6000F (E5700). =========================================================== FIRMWARE INVENTORY Storage Array Report Date: 2/18/25, 9:44:43 AM UTC Storage Array Name: DE6000FAKB Current ThinkSystem SAN OS Software Version: 08.90.00.00.002-LEN Management Software Version: 11.90.54.9014 Controller Firmware Version: 08.90.00.00 Supervisor Software Version: 08.90.00.00 Current NVSRAM Version: N5700-890870-D02 Staged ThinkSystem SAN OS Software Version: None Staged NVSRAM Version: None Controllers Location: Shelf 99, Bay A Current Firmware Version: 08.90.00.00 Current NVSRAM Version: N5700-890870-D02 Current Supervisor Software Version: 08.90.00.00 Board ID: 5700 Manufacturer sub-model ID: 432 Location: Shelf 99, Bay B Current Firmware Version: 08.90.00.00 Current NVSRAM Version: N5700-890870-D02 Current Supervisor Software Version: 08.90.00.00 Board ID: 5700 Manufacturer sub-model ID: 432 ===========================================================
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Customers who want to know how much storage is being used (total allocated capacity across pools or volume groups) should refer to usedSpace in the information retrieved by the Web Services API (ReastAPI). (Python example) uri = "https://{0}:{1}{2}{3}/storage-pools/{4}".format( self.ip_addr, self.port, '/devmgr/v2/storage-systems/', system_id, uuid) result = requests.get( uri, auth=(self.user, self.passwd), verify=False, timeout=20.0 ) used_capacity = result['usedSpace'] The customer informs us that the usedSpace value fluctuates slightly even though the volume is not being extended, created, or written to storage. (Question 1) Is there any calculation for usedSpace above other than the amount of storage allocated by the customer in WebGUI? For example, does it include metadata or snapshot copy data? (Question 2) If the above information includes metadata and snapshot information, what information would you look for to get only the amount that the customer has explicitly assigned that does not include it?
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Hi all, I have a problem with the EF570 controller: the autosupport has turned off and I cannot turn it on. Yesterday, I tried to open the case, but it said that autosupport was not available. I need to open the case without active auto support MANUALLY. Is it possible to do this? And how? Please help me resolve this issue. Thanks!
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