If you are having issues with the Net2 Client you can open a ticket with the Net2 team.
Link: Net2 Feedback
The link will take you to the Net2 Feedback site. This will allow you to open a ticket with the Net2 regarding the issue you are seeing with the client.
Let me know if you need additional assistance or if the link does not work for you.
*Note: You will need a NetApp log in to be able to access the link.