Netapp Mini-usb Serial console issue Netapp 2712

asachuk · ‎2019-03-20

Hi All! I need a help with mini-usb serial console cable.

I have Netapp e 2712 with 6600series disk shelf.

Do you know what serial cable i shuld use to get access to console? I have tried a lot of different variations

1) Cisco USB-to-Mini USB, (WIN10, OSX, Linux Ubuntu) nothing work.

Error (unknown usb device needs more power than the port can supply) after that usb port stuck.

2)USB - RS232 + NULL MODEM F/F + RS232 -USB + USB-to-Mini-USB-adapter.

and somo more few crazy ideas.

I have asked google a lot but i can`t find any informarion about that adapter.

Could you please advice what type of cable should I use and can i buy that cable online?

Thank you for help.

SpindleNinja · ‎2019-03-21

The serial cable is usually resevered for support only, why are you trying to connect to it?

The cable is just a standard DB9/mini-usb I recall the 27xx series being 8-n-1-9600 connection settings for serial.

asachuk · ‎2019-03-22

Password was lost by old administrator. Console cable was lost too.

I bought SARTORIUS YCC03-D09 MINI USB DATA CABLE WITH RS232 but still cant get access to device.

I have tried different speed and key board combinations:

1) 8-n-1-9600 flow control None

2)8-n-1-9600 flow control Xon/Xoff

3)8-n-115200 flow control None

4) 8-n-1-115200 flow control Xon/Xoff

I didnt get comand promt at putty window.

I didn press reset button because we have sensitive data on that storage

SpindleNinja · ‎2019-03-22

As far as I know it's just a normal serial cable DB9. Have you tried another PC?

And have you opened a ticket with support for the PW recovery?

asachuk · ‎2019-03-22

I don`t have direct netapp support. Don`t ask why, please. I got that system as is.

Cris_1972 · ‎2023-01-15

Hi I have the same problem, have a storage and need to delete the data before we dispose of it.
Have you found the way to connect with USB console cable.
Thanks

asachuk · ‎2023-01-15

For the current storage I pressed the “reset”button on the controller and got admin privileged access then made all necessary changes.