General Discussion

Netapp Mini-usb Serial console issue Netapp 2712

asachuk
4,102 Views

Hi  All!  I  need a help with mini-usb serial console cable.   

I have Netapp  e 2712 with 6600series disk shelf. 

Do you know what serial cable i shuld use  to get access to console?  I have tried  a lot of different variations

1)   Cisco  USB-to-Mini USB,  (WIN10, OSX, Linux Ubuntu)    nothing work.

Error   (unknown usb device needs more power than the port can supply)  after that usb port stuck.

2)USB - RS232  + NULL MODEM F/F  + RS232 -USB +  USB-to-Mini-USB-adapter.

and somo more few crazy  ideas.  

I  have asked google a lot but i can`t find any informarion  about that adapter.

Could you please advice what type of cable should I use and   can i buy  that cable online?

Thank you for help. 

6 REPLIES 6

SpindleNinja
4,047 Views

The serial cable is usually resevered for support only,  why are you trying to connect to it?    

 

The cable is just a standard DB9/mini-usb    I recall the 27xx series being 8-n-1-9600 connection settings for serial.   

 

 

asachuk
4,026 Views

Password was lost by old administrator.   Console cable was lost too.   

I bought SARTORIUS YCC03-D09 MINI USB DATA CABLE WITH RS232 but still cant get access  to device. 

I have tried  different speed  and key board combinations:

1) 8-n-1-9600 flow control  None

2)8-n-1-9600 flow control  Xon/Xoff

3)8-n-115200 flow control  None

4) 8-n-1-115200 flow control  Xon/Xoff

I didnt get comand promt  at putty window.

I didn press reset button because we have sensitive data on that storage

SpindleNinja
4,002 Views

As far as I know it's just a normal serial cable DB9.    Have you tried another PC? 

 

And have you opened a ticket with support for the PW recovery? 

 

asachuk
3,991 Views

 I  don`t have direct netapp support.   Don`t ask why, please.   I  got that system as is. 

Cris_1972
2,205 Views

Hi I have the same problem, have a storage and need to delete the data before we dispose of it.
Have you found the way to connect with USB console cable.
Thanks

asachuk
2,185 Views
For the current storage I pressed the “reset”button on the controller and got admin privileged access then made all necessary changes.
Public