SMHV backup error - Creating the instance of Snapmgr INtapVSSRequestor Interface failed

[haopengl]

I setup a SMHV to testing,

I created a datastore and add hosts into it. When I try to backup the dataset manually.

There enough volume space, I can craete snapshot from CLI and snapdrive.

There have error

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SnapManager for Hyper-V backup failed to complete

Backup of the Dataset Name: dataset1
Backup id: 21ad37ca-5e9e-4ed9-a309-13a1a6539150 failed to execute
Error :Creating the instance of Snapmgr INtapVSSRequestor Interface failed
Backup status of the virtual machines involved in this backup operation are given below
Backup Failed for
VM Name: VM2   VM ID: 13B512EE-EA3D-4AD2-8281-68FAAD1D5C2C
Backup Failed for
VM Name: VM1   VM ID: A8886CD4-C995-4095-A847-F5AFFFB6844E

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My question is, What is Snapmgr INtapVSSRequestor Interface? How to fix the issue?

[vkarinta]

What's the windows os you are testing SMHV on? The base supported OS for SMHV 1.0 is Windows 2008 R2 RTM editions.

All other windows servers[windows 2008/2003 and client OS can be used to install the SMHV management stations.

For backup /restore of VM to work Windows 2008 R2 is the base requirement, and i think that's the reason for the error.

Thanks,

Vineeth

[haopengl]

Thanks a lot,

My version is

OS Name Microsoft® Windows Server® 2008 Datacenter
Version 6.0.6002 Service Pack 2 Build 6002

Does it mean INtapVSSRequestor Interface only contains in Win 2008 R2?

Can you share more information about INtapVSSRequestor Interface with me?

[vkarinta]

Yes, that's correct, please retry your operation on Windows 2008 R2 and let us know if you face any issues..

Thanks,

Vineeth

[ademuynck]

Is it possible to have a work around ? Without have 2008 R2 running ?

[vkarinta]

Unfortunately not.. SMHV is not supported on non-windows 2008 R2 platforms.

The reason is that SMHV consume special CSV APIs which is not available on platforms prior to windows 2008 R2.

Thanks,

Vineeth.