ONTAP Associate - Learning Path

[andreaba]

Good morning.

I'd like to take the following training course, which I've seen is free: ontap-associate

I signed up with a guest account, but I can't access this course.

I've searched, but I haven't seen any restrictions regarding account types.

If I try to register directly for the entire course, I get this error: (120444) User record doesn't exist. Please contact system administrator.

[Nita5]

Good morning! 

Guest accounts do have access to all WBTs. It looks like you just created your account today. Access can take a few hours.
You can try clearing your cache and logging back in to http://learningcenter.netapp.com.

If you are still having trouble, please reach out again.

[andreaba]

Hi. I created the account about 24 hours ago. I tried deleting cookies and logging in again, but nothing happened.
I contacted support, but it seems my learning account isn't there.

[Nita5 · Accepted solution]

Hello there, I just checked, and my team confirmed that you were able to complete some training yesterday. 

Let me know if you have any other questions.

[andreaba]

I confirm that support resolved everything via ticket. I hadn't been able to update the post yet.

[Kasazza]

Hello,
I am stuck at the same point: account created last friday, after the weekend with my account I still cannot enroll the WBT because of the same error. Probably I still have not got any "NetApp Support Site ID"
I have reached the "Non-Technical Case" web page: can you confirm I have to create a case to have my account linked to a NSS Id?

[andreaba]

I wrote an email to "netapplearningsupport@netapp.com"