NetApp has scheduled planned maintenance events detailed below:
- Activity Detail #1: Firewall Migration & Hardware Refresh (4 hours)
- Begin: Friday, December 11, 2020 at 8:00pm PT (Pacific Time)
- End: Friday, December 12, 2020 at 12:00am PT (Pacific Time)
- Activity Detail #2: SAP Maintenance (6 hours)
- Begin: Friday, December 11, 2020 at 8:00pm PT (Pacific Time)
- End: Saturday, December 12, 2020 at 2:00am PT (Pacific Time)
- Activity Detail #3: Search Platform Maintenance (4 hours)
- Begin: Friday, December 11, 2020 at 8:00pm PT (Pacific Time)
- End: Saturday, December 12, 2020 at 12:00am PT (Pacific Time)
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Affected Services and/or Tools
Activity #1: December 11, 2020 8:00pm PT – December 12, 2020 12:00am PT
- Active IQ Mobile
- Active IQ mobile app users will not be able to search for cases.
- Users will not be able to view open and closed cases.
- Users will not be able to view P1 cases.
- Users will not be able to view the case details and case notes on the app, including the favorited cases.
- Users will not be able to update case notes.
- Users will not be able to add new cases to favorites and will not be able to retrieve old favorited cases.
- Auto Support related data will not be available
- Automatic Case creation
- Case creation from AutoSupports will be delayed.
- AutoSupport on Demand (AODS)
- Cloud serial number registration, validation, and entitlement services will not be available.
- Filers will not receive responses from AODS
- NetApp Support Site Functions
Standard search functionality will not be available. The Support Site portal, mysupport.net.com will be available during the impact window.
Activity #2: December 11, 2020 8:00pm PT to December 12, 2020 2:00am PT
- SAP
- PO system will be down.
- File Upload Utilities
- Upload.netapp.com/sg will be functional. Case validations will not be available.
- Magma 1 / upload.netapp.com will not be functional as case validations will not be available.
- Active IQ Mobile
- Case search will not be available.
- Case details will not be available.
- Case update functionality will not be available.
- NetApp Support Site Functions
- Case Create will not function.
- View Case will not function.
- Update Case will not function.
- Warranty FRU Lookup will not function.
- Warranty Admin will not function.
- Parts RMA will not function.
- Register Products will not function.
- Serial Number Profile Search will not function.
- View Installed Products/Entitlement information will not function.
- Contracts & Warranties module will not function.
- Software Licenses will not function.
Activity #3: December 11, 2020 8:00pm PT to December 12, 2020 12:00am PT
NetApp Support Site Functions
Standard search functionality will not be available. The Support Site portal, mysupport.net.com will be available during the impact window.
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Purpose/Customer Benefits of this maintenance
- Improved system search capability and reliability.
- Planned quarterly system maintenance.
- Firewall Migration.
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Workarounds
AODS
ASUPs can be manually triggered from the filer.
File Uploads
NAFU application can be used to upload files.
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
There are no workarounds for the impacts listed during the specified windows.
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-- US & Canada: +1 888 463 8277
-- EMEA & Europe: +800 44 NETAPP
-- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
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