NetApp System Change Calendar

December 3, 2021


NetApp has scheduled planned maintenance event on Friday, December 3, 2021 that will begin at 8:00 p.m. PT (Pacific Time) and will end at 11:30 p.m. PT (Pacific Time).  

The specific time, duration, and impact are specified below.

Affected Services and/or Tools


Friday, December 3 at 8:00pm PT to 11:30pm PT


  • Active IQ Mobile
    • Active IQ mobile app users will not be able to search for cases.
    • Users will not be able to view open and closed cases.
    • Users will not be able to view P1 cases.
    • Users will not be able to view the case details and case notes on the app, including the favorited cases.
    • Case search will not be available.
    • Case details will not be available.
    • Case update functionality will not be available.
  • Active IQ
    • Upgrade Advisor Reports will not generate.
  • File Upload Utilities
    • Core file upload functionality will not be available.
    • Case validations will not be available.
  • NetApp Support Site Functions
    • Case Create will not function.
    • View Case will not function.
    • Update Case will not function.
    • Warranty FRU Lookup will not function.
    • Warranty Admin will not function.
    • Parts RMA will not function.
    • Register Products will not function.
    • Serial Number Profile Search will not function.
    • View Installed Products/Entitlement information will not function.
    • Contracts & Warranties module will not function.
    • Software Licenses will not function.
    • Standard search functionality will not be available.
    • Support Site portal, will be available during impact window. 
  • NetApp Support Site Search Functions
    • Case Search will not function
    • KB Search will not function
  • NetApp University
    • NetApp Learning Tools/training will be unavailable
  • Net2 (Partners only)
    • FSO Lookup and update functionalities will not be available
    • Survey Capability will not be available
    • Transactional Lookup will not be available

Purpose/Customer Benefits of this maintenance


Workaround (if applicable)

NetApp Support Site Search

  • For KB content, customers and partners can go directly to
  • For Product Documentation and other library content, please use NSS navigation to access the content instead of search.

All Other Applications
There are no workarounds for the impacts listed during the specified windows.


imagePlease contact NetApp Technical Support for support escalation needs during this downtime:
-- US & Canada: +1 888 463 8277

-- EMEA & Europe: +800 44 NETAPP

-- Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.


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