NetApp System Change Calendar

June 10th, 2022 - Planned Maintenance

Kenmac
NetApp
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NetApp has scheduled planned maintenance event on Friday, June 10, 2022. NetApp File Upload Utilities (NAFU) will be Impacted from 6:00 p.m to 8:00 p.m. Active IQ, Mobile and Dashboard, NetApp Support Site, SmartSolve,Net2, and SAP will be impacted from 8:00 p.m. PT (Pacific Time) to 10:00 p.m PT (Pacific Time). 

 

Affected Services and/or Tools

 

  • Active IQ Mobile
    • Active IQ mobile app users will not be able to search for cases.
    • Users will not be able to view open and closed cases.
    • Users will not be able to view P1 cases.
    • Users will not be able to view the case details and case notes on the app, including the favorited cases.
    • Users will not be able to update the case notes of a particular case.
    • Users will not be able to add new cases to favorites and will not be able to retrieve old favorited cases.
  • CPE Portal/NAFU
    • Dashboard will not be displayed
    • No Core file uploadsas the case validations will not be available.
  • NetApp Support Site Functions
    • Users will not be able to create/update/view cases.
    • View / Update warranty FRU Look-up and Warranty Admin, Parts RMA, Product Registration, Serial Number Profile will not work.
    • Users cannot access the Installed Products / Entitlement information
  • Net2 (Partners Only)
    • FSO Look-up
    • Transaction Look-up
    • Survey Capability
  • AODS
    • Cloud serial number registration and validation will not be available during this period.
  • SAP (Partners Only)
    • SAP CRM will be down.
    • Case creation from Autosupport will be delayed
  • SmartSolveCM (Partners Only)
    • Case related functionality won't work ( My Cases, Case Search, Case Note, Case Details, View Related Cases)
  • SmartSolve TS (Partners Only)
    • Troubleshooting tools will be impacted.

Purpose/Customer Benefits of this maintenance

  • Planned Quarterly Maintenance

Workaround (if applicable)

NetApp Support Site Search

  • For KB content, customers and partners can go directly to kb.netapp.com
  • For Product Documentation and other library content, please use NSS navigation to access the content instead of search.

All Other Applications
There are no workarounds for the impacts listed during the specified windows.

 

Connect with NetApp Support

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Contact NetApp Technical Support for support escalation needs during this downtime: 

  • US & Canada: +1 888 463 8277
  • EMEA & Europe: +800 44 NETAPP
  • Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help

during the downtime.

 

  • Stay Up-to-Date: Subscribe to the NetApp System Change Calendar

https://community.netapp.com/t5/NetApp-System-Change-Calendar/bg-p/system-change-calendar for the latest updates about planned downtime events.

  • NetApp Knowledge Base: NetApp Knowledge Base is the one-stop self-service portal for support information on all NetApp Products and Services. Here, you can find solutions, answers and procedures written by our technical experts to help resolve your issues quickly and efficiently.
  • Quick Start Guide: Follow these steps to put your business on track to gaining the most value from your NetApp investment. View the Guide.

 

  • Find the Support You Need: Chat with Elio, our Virtual Support Assistant, access Product Documentation, popular links, important resources, and many more are available on the Support Quick Links page.

 

  • Connect: The NetApp Community is a great place to share and connect with industry peers and NetApp Technical Experts. Join to learn more.

 

  • Hands-on-Lab: Learn more about NetApp technology and gain more value from our products by visiting Hands-on-Labs.

 

 

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