NetApp has scheduled a planned maintenance event on Friday, June 12, 2020 that will begin at 8:15 p.m. ET (Eastern Time). The activity detailed below will be staggered, and each will take no more than 1 hour to complete.
Please refer to the details below for information regarding tools that will be affected during this planned maintenance event.
Affected Services and/or Tools
June 12th, 8:15 PM ET through June 12th, 9:15 PM ET
- AutoSupport On Demand (ASUP)
- Auto Support related data will not be available.
- Automatic Case creation
- Case creation from AutoSupports will be delayed.
- Active IQ and Active IQ Mobile
- Auto Support related data will not be available.
June 12th, 9:00 PM ET through June 12th, 10:00 PM ET
- NetApp Support Site Functions
- Search will not be available.
June 12th, 9:30 PM ET through June 12th, 10:30 PM ET
- File Upload Utilities
- Magma upload application in EMEA will not be functional.
June 12th, 11:00 PM through June 13th, 12:00 AM ET
- Active IQ
- Upgrade Advisor will be unavailable
- Raw AutoSupport Viewer will be unavailable.
- Performance graphs will be unavailable.
Purpose/Customer Benefits of this maintenance:
- Improved systems capability and reliability via server hardware and software upgrades.
Workarounds
June 12th, 8:15PM ET through June 13th, 12:00AM ET
- AODS
- ASUPs can be manually triggered from the filer.
- File Uploads
- NAFU application can be used to upload files.
- NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the
content instead of search.
- All Other Applications
- There are no workarounds for the impacts listed during the specified windows.
Please contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
