NetApp System Change Calendar

June 12, 2020

Andreia
NetApp
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NetApp has scheduled a planned maintenance event on Friday, June 12, 2020 that will begin at 8:15 p.m. ET (Eastern Time). The activity detailed below will be staggered, and each will take no more than 1 hour to complete.

Please refer to the details below for information regarding tools that will be affected during this planned maintenance event.

Affected Services and/or Tools

 

June 12th, 8:15 PM ET through June 12th, 9:15 PM ET

  • AutoSupport On Demand (ASUP)
    • Auto Support related data will not be available.  
  • Automatic Case creation
    • Case creation from AutoSupports will be delayed.
  • Active IQ and Active IQ Mobile
    • Auto Support related data will not be available. 

June 12th, 9:00 PM ET through June 12th, 10:00 PM ET

  • NetApp Support Site Functions
    • Search will not be available.

 

June 12th, 9:30 PM ET through June 12th, 10:30 PM ET

 

  • File Upload Utilities
    • Magma upload application in EMEA will not be functional.

June 12th, 11:00 PM through June 13th, 12:00 AM ET

  • Active IQ
    • Upgrade Advisor will be unavailable
    • Raw AutoSupport Viewer will be unavailable.
    • Performance graphs will be unavailable.

Purpose/Customer Benefits of this maintenance:

  • Improved systems capability and reliability via server hardware and software upgrades. 

 

Workarounds

 

June 12th, 8:15PM ET through June 13th, 12:00AM ET

  • AODS
    • ASUPs can be manually triggered from the filer.
  • File Uploads
    • NAFU application can be used to upload files.
  • NetApp Support Site Search
    • For KB content, customers and partners can go directly to kb.netapp.com
    • For Product Documentation and other library content, please use NSS navigation to access the
      content instead of search.
  • All Other Applications
    • There are no workarounds for the impacts listed during the specified windows.

Please contact NetApp Technical Support for support escalation needs during this downtime:

  • US & Canada: +1 888 463 8277
  • EMEA & Europe: +800 44 NETAPP
  • Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

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