NetApp System Change Calendar

March 26th, 2017

JamesAyscue
NetApp
218 Views

NetApp has scheduled a planned maintenance event on Sunday, March 26, 2017 that will begin at 11:00 a.m. EDT (Eastern Daylight Time) and will end at 11:30 a.m. EDT on Sunday, March 26, 2017. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar        

( https://forums.netapp.com/community/system-calendar ).

Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.

Times (Starting March 26th, 2017  11:00 a.m. EDT)

10:00 a.m.11:00 a.m.11:30 a.m.
User registrationAvailableUser registration will be delayedAvailable
User profile update

Available

UnavailableAvailable

User password reset

AvailableUnavailableAvailable
Email user subscriptionAvailableUnavailableAvailable

Case notification email preference update

AvailableUnavailableAvailable

  

Affected Services and/or Tools:

  

  • NetApp Support Site services
    • User registration – User registration will be delayed for the duration of the maintenance event.
    • User profile update – Will be unavailable for the duration of the maintenance event.
    • User password reset – Will be unavailable for the duration of the maintenance event.
    • Email user subscription – Will be unavailable for the duration of the maintenance event.
    • Case notification email preference update – Will be unavailable for the duration of the maintenance event.

Purpose/Customer Benefits of this maintenance: 

  • Improved systems capability and reliability via server hardware and software upgrades.

  Workarounds

  • Support Site
    • For the duration of the maintenance event, no workarounds for the above functionality will be available. After the service is restored, all user registration requests will then be processed.

    Please contact NetApp Technical Support for support escalation needs during this downtime:   

  • US & Canada: +1 888 463 8277
  • EMEA & Europe: +800 44 NETAPP
  • Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

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