NetApp System Change Calendar

March 17, 2017

JamesAyscue
NetApp
181 Views

NetApp has scheduled a planned maintenance event on Friday, March 17, 2017 that will begin at 10:00 p.m. EDT (Eastern Daylight Time) and will end at 11:30 p.m. EDT on Friday, March 17, 2017. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar          

( https://forums.netapp.com/community/system-calendar ).  

Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.

Times (Starting March 17th, 2017  9:30 p.m. EDT)

9:30 p.m.10:00 p.m.10:30 p.m.11:00 p.m.11:30 p.m.
Support SiteAvailableMyAutoSupport™ widget on the Support Site homepage will not be accessibleAvailable
MyAutoSupport

Available

UnavailableAvailable

Affected Services and/or Tools:

   

  • MyAutoSupport
    • MyAutoSupport™ will be completely inaccessible and users will not be able to access any of the functionality related to MyAutoSupport™. This includes:  
      • MyAutoSupport™ alerts and notifications will be delayed 
      • Supportability Profile reports will not be generated  
      • Upgrade plans will not be generated during this time.  
      • Reports will not be generated through MyAutoSupport™ Reporting Portal (MRP).    
      • Please note that case creation through AutoSupport™ will NOT be impacted. 

  • Support Site
    • MyAutoSupport™ widget in Support site homepage will not be accessible

  Workarounds

  • MyAutoSupport™
    • There are no workarounds for these impacts.
  • Support Site
    • There are no workarounds for these impacts.

    Please contact NetApp Technical Support for support escalation needs during this downtime:    

  • US & Canada: +1 888 463 8277
  • EMEA & Europe: +800 44 NETAPP
  • Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

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