NetApp has scheduled a planned maintenance event on Friday, March 17, 2017 that will begin at 10:00 p.m. EDT (Eastern Daylight Time) and will end at 11:30 p.m. EDT on Friday, March 17, 2017. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar
( ).
Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.
| Times (Starting March 17th, 2017 9:30 p.m. EDT) |
| 9:30 p.m. | 10:00 p.m. | 10:30 p.m. | 11:00 p.m. | 11:30 p.m. |
| Support Site | Available | MyAutoSupport™ widget on the Support Site homepage will not be accessible | Available |
| MyAutoSupport | Available | Unavailable | Available |
Affected Services and/or Tools:
- MyAutoSupport™
- MyAutoSupport™ will be completely inaccessible and users will not be able to access any of the functionality related to MyAutoSupport™. This includes:
- MyAutoSupport™ alerts and notifications will be delayed
- Supportability Profile reports will not be generated
- Upgrade plans will not be generated during this time.
- Reports will not be generated through MyAutoSupport™ Reporting Portal (MRP).
- Please note that case creation through AutoSupport™ will NOT be impacted.
- Support Site
- MyAutoSupport™ widget in Support site homepage will not be accessible
Workarounds
- MyAutoSupport™
- There are no workarounds for these impacts.
- Support Site
- There are no workarounds for these impacts.
Please contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
