Affected Services and/or Tools
Friday, April 7, from 8:30pm to 11:30pm Pacific Time (3 hrs)
- Active IQ Mobile
- Active IQ mobile app users will not be able to search for Cases.
- Users will not be able to view open and closed cases of a customer or a site.
- User will not be able to view P1 cases of a customer and site.
- Users will not be able to view the case details and case notes of customers and sites on the app, including the favorited cases.
- Users will not be able to update the case notes of a particular case.
- Users will not be able to add new cases to favorites and will not be able to retrieve old favorited cases.
- AutoSupport on Demand (AODS)
- Cloud serial number registration, validation and entitlement services will not be available.
- File Upload Utilities
- Core file upload functionality will not be available.
- Case validations will not be available.
- NetApp Support Site Functions
- Users will not be able to create, update or view cases.
- View/Update Warranty, FRU lookup and Warranty Admin, Parts RMA, Product Registration, Serial Number Profile Search will not work.
- Users can not access the Installed Products / Entitlement information.
- Software Licenses, Sites, Contracts & Warranties, Live Chat, Elio and
ASE Corner will not work. - Net2 (Partners only)
- FSO Lookup and update functionalities will not be available.
- Survey Capability will not be available.
- Transactional Lookup will not be available.
- SAP (Partners only)
- PO system will be down.
- SmartSolve TS (Partners only)
- Case-related functionality (My Cases, Case Search, Case Notes, Case Details, View Related Cases) will be unavailable.
Purpose/Customer Benefits of this maintenance
- Maintenance
Workarounds
NetApp Support Site Search
- For KB content, customers and partners can go directly to kb.netapp.com
- For Product Documentation and other library content, please use NSS navigation to access the content instead of search.
All Other Applications
There are no workarounds for the impacts listed during the specified windows.
Connect with NetApp Support
Contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help
during the downtime.
Public