NetApp System Change Calendar

November 9th 2018

JamesAyscue
NetApp
461 Views

NetApp scheduled maintenance:  Please make note of the date.

NetApp is planning to undergo significant system maintenance starting Friday,

November 9, 2018 at 10 PM EST and continuing through Saturday, November 10, 2018

at 10 AM EST.

During this time, some support activities will be disrupted, which will slow or impair

Customer Support activities. Additional information, including timeframes, specific

impacts, and workarounds will be published and communicated in late September.

NetApp advises, if possible, to avoid scheduling major upgrades, maintenance,

installations, or migrations during this weekend. Customer impacts are likely to include

reduced access to online case submission and status (via mysupport.netapp.com and

Active IQ mobile app) and delays in processing AutoSupportTM cases and core file

uploads.

NetApp Support teams will be available and on alert, with capability to support all

customer needs. However, it is to be advised that some case handling may be slowed

due to potential delays in access to information.

NetApp is performing this important system maintenance in order to improve our overall system

capability and reliability, which will further enhance NetApp’s Support offerings.

Friday November 9th, 2018 (Starting 10:00 p.m. EST) Maintenance Impacts:

Friday Nov 9th 8 PM 10 PM Saturday Nov 10th 12 AM 2 AM 4 AM 6 AM 8 AM 10 AM 12 PM
SAP Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail

Active IQ Mobile

Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
Active IQ Desktop Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
Auto case Creation Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
AutoSupport on Demand Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
File Upload Utilities Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Case Create Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: View case Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Update Case Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site:Warranty FRU Lookup Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site:Warranty Admin Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Parts RMA Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Register Products Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Serial Number Profile Search Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: View Instal;led Products/ Entitlement information Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Contracts and Warranties Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Software Licenses Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Company/SIte Dropdown on Dashboard Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Dashboard Widgets Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: Elio Chat Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
NetApp Support Site: CIC Chat Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail
Pulse Avail UnAvail UnAvail UnAvail UnAvail UnAvail UnAvail Avail Avail

Affected Services and/or Tools

 

Nov 9th 10:00 PM EST to Nov 10th 10:00 AM EST

  • SAP
  • System will be down for maintenance
  • Active IQ Mobile
    • Active IQ mobile app users will not be able to search for cases.
    • Users will not be able to view open and closed cases.
    • Users will not be able to view P1 cases.
    • Users will not be able to view the case details and case notes on the app, including the favorited cases.
    • Users will not be able to update case notes.
    • Users will not be able to add new cases to favorites and will not be able to retrieve old  favorited cases.
  • Active IQ Desktop
    • Users will not be able to search newly added systems in Active IQ dashboard and  system’s latest details will not be available.
  • Automatic Case creation
    • Cases creation from AutoSupports will be delayed.
  • AutoSupport on Demand (AODS)
    • Cloud serial number registration and validation will not be available.
    • IPAVx,SOAGateway - Cloud serial number entitlement services will not be available.
    • IPAV1 & IPAV2 will not be available. 
  • File Upload Utilities
    • Upload.netapp.com/sg will be functional. Case validations will not be available.
    • EPS portal will not be functional during upgrade.
    • Magma 1 / upload.netapp.com (NA & EMEA) will not be functional as case validations will not be available.
  • NetApp Support Site Functions
    • Case Create will not function.
    • View Case will not function.
    • Update Case will not function.
    • Warranty FRU Lookup will not function.
    • Warranty Admin will not function.
    • Parts RMA will not function.
    • Register Products will not function.
    • Serial Number Profile Search will not function.
    • View Installed Products/Entitlement information will not function.
    • Contracts & Warranties module will not function.
    • Software Licenses will not function.
    • Company/Site Dropdown on Dashboard will not function.
    • Dashboard Widgets will not function.
    • Elio Chat will not function for external users.
    • CIC Chat will not function for external users.
  • Pulse
    • No FSO dispatch will happen from SAP to PULSE.
    • Case updates will not be possible.
    • Updates for TPM, AltTPM, ASE3, FSE and TGA will be delayed.
    • Install Base related information will not be updated.
    • All inbound updates to SAP will be delayed until the end of the downtime. 

Purpose/Customer Benefits of this maintenance:

  • Improved systems capability and reliability via server hardware and software upgrades.

  

Workarounds

 

 

Nov 9th 10:00 PM EST to Nov 10th 10:00 AM EST

  • Pulse
    • FSRs can be created directly in Pulse during the downtime.
  • All Other Applications
    • There are no workarounds for the impacts listed.

Please contact NetApp Technical Support for support escalation needs during this downtime:

·       US & Canada: +1 888 463 8277

·       EMEA & Europe: +800 44 NETAPP

·       Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

Contact: Subscribe to the NetApp System Change Calendar

https://forums.netapp.com/t5/System-Change-Calendar/bg-p/system-change-calendar

for the latest updates about planned downtime events.

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