NetApp System Change Calendar
NetApp scheduled maintenance: Please make note of the date.
NetApp is planning to undergo significant system maintenance starting Friday,
November 9, 2018 at 10 PM EST and continuing through Saturday, November 10, 2018
at 10 AM EST.
During this time, some support activities will be disrupted, which will slow or impair
Customer Support activities. Additional information, including timeframes, specific
impacts, and workarounds will be published and communicated in late September.
NetApp advises, if possible, to avoid scheduling major upgrades, maintenance,
installations, or migrations during this weekend. Customer impacts are likely to include
reduced access to online case submission and status (via mysupport.netapp.com and
Active IQ mobile app) and delays in processing AutoSupportTM cases and core file
NetApp Support teams will be available and on alert, with capability to support all
customer needs. However, it is to be advised that some case handling may be slowed
due to potential delays in access to information.
NetApp is performing this important system maintenance in order to improve our overall system
capability and reliability, which will further enhance NetApp’s Support offerings.
Friday November 9th, 2018 (Starting 10:00 p.m. EST) Maintenance Impacts:
Active IQ Mobile
Affected Services and/or Tools
Nov 9th 10:00 PM EST to Nov 10th 10:00 AM EST
Purpose/Customer Benefits of this maintenance:
Please contact NetApp Technical Support for support escalation needs during this downtime:
· US & Canada: +1 888 463 8277
· EMEA & Europe: +800 44 NETAPP
· Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
Contact: Subscribe to the NetApp System Change Calendar
for the latest updates about planned downtime events.
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