NetApp has scheduled a planned maintenance event on Friday, September 15, 2017 that will begin at 11:00 p.m. EDT (Eastern Daylight Time) and will end at 11:00 a.m. EDT on Sunday, September 17, 2017. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar
( ).
Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.
| Times (Starting September 15th, 2017 11:00 p.m. EDT) |
| 11:00 p.m. (9/15) | 12:00 a.m. (9/16) | 8:00 a.m. | 4:00 p.m. | 12:00 a.m. (9/17) | 5:30 a.m. (9/17) | 6:30 a.m. (9/17) | 11:00 a.m. (9/17) |
|---|
| SAP | Available | Available | Available | Available | Available | Unavailable | Available | Available |
| nPulse | Available | Available | Available | Available | Available | Unavailable | Available | Available |
Net2 | Available | Available | Available | Available | Available | Unavailable | Available | Available |
Affected Services and/or Tools:
- SAP
- Users will not be able to login directly to SAP through SSO during the window
- nPulse.
- Will not be accessible during the window.
- Net2
- Will not be accessible during the window.
Purpose/Customer Benefits of this maintenance:
- Improved systems capability and reliability via server hardware and software upgrades.
Workarounds
- Cases in SAP can be accessed via the NetApp Support Site.
- AutoSupport case creation is not impacted.
- Case creation via the NetApp Support Site is not impacted.
- nPulse
- There are no workarounds for the impact.
- Net2
- There are no workarounds for the impact.
Please contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.
