NetApp has scheduled a planned maintenance event on Friday, December 15, 2017 that will begin at 10:00 p.m. EST (Eastern Standard Time) and will end at 5:00 a.m. EST on Saturday, December 16, 2017. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar
( ).
Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.
Times (Starting Dec 15th, 2017 10:00 p.m. EST) | 9:30 p.m. | 10:00 p.m. | 10:30 p.m. |
ActiveIQ™ (MyAutoSupport) | Available | Impacted | Available |
AutoSupport™ On Demand | Available | Impacted | Available |
Times (Starting Dec 16th, 2017 1:00 a.m. EST) | 12:30 a.m | 1:00 a.m. | 2:00 a.m. | 3:00 a.m. | 4:00 a.m. | 5:00 a.m. | 6:00 a.m. |
ActiveIQ™ Mobile App | Available | Impacted | Impacted | Impacted | Impacted | Impacted | Available |
NetApp Support Site | Available | Impacted | Impacted | Impacted | Impacted | Impacted | Available |
Affected Services and/or Tools: (Please note that there are two windows during this downtime)
Dec 15th 10:00 PM EST to 10:30 PM EST
- ActiveIQ (MyAutoSupport)
- AutoSupport on Demands (AODs)
Dec 16th 1:00 AM EST to 5:00 AM EST
- Active IQ Mobile App
- NetApp Support Site
Purpose/Customer Benefits of this maintenance:
- Improved systems capability and reliability via server hardware and software upgrades.
Workarounds
Dec 15th 10:00 PM EST to 10:30 PM EST
- ActiveIQ (MyAutoSupport)
- There are no workarounds for the impact.
- AutoSupport on Demands (AODs)
- There are no workarounds for the impact.
Dec 16th 1:00 AM EST to 5:00 AM EST
- Active IQ Mobile App
- There are no workarounds for the impact.
- NetApp Support Site
Please contact NetApp Technical Support for support escalation needs during this downtime:
- US & Canada: +1 888 463 8277
- EMEA & Europe: +800 44 NETAPP
- Asia & Pacific: +800 800 80 800
If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.