NetApp System Change Calendar

December 15th, 2017

JamesAyscue
NetApp
180 Views

 

NetApp has scheduled a planned maintenance event on Friday, December 15, 2017 that will begin at 10:00 p.m. EST (Eastern Standard Time) and will end at 5:00 a.m. EST on Saturday, December 16, 2017. The specific times, duration and impacts specified below are also available on the NetApp Support Site System Change Calendar          

( https://forums.netapp.com/community/system-calendar ).  

Please refer to the table below for information regarding tools that will be affected during this planned maintenance event.

Times (Starting Dec 15th, 2017 10:00 p.m. EST)

9:30 p.m.10:00 p.m.10:30 p.m.
ActiveIQ (MyAutoSupport)AvailableImpactedAvailable
AutoSupport™ On DemandAvailableImpacted

Available

Times (Starting Dec 16th, 2017 1:00 a.m. EST)

12:30 a.m1:00 a.m.2:00 a.m.3:00 a.m.4:00 a.m.5:00 a.m.6:00 a.m.
ActiveIQ Mobile AppAvailableImpactedImpactedImpactedImpactedImpactedAvailable
NetApp Support SiteAvailableImpactedImpactedImpactedImpactedImpactedAvailable

   

Affected Services and/or Tools: (Please note that there are two windows during this downtime)

Dec 15th 10:00 PM EST to 10:30 PM EST

 

  • ActiveIQ (MyAutoSupport)
    • During this timeframe, incoming ASUPs will not be visible.

    • Cases created during this window will also not be visible. Existing cases can be viewed normally.
  • AutoSupport on Demands (AODs)

    • During the window, AODS requests will be queued and returned during the next polling interval,

      after the downtime window is closed.

  

 

Dec 16th 1:00 AM EST to 5:00 AM EST

 

  • Active IQ Mobile App
    • Users will not be able to search for Cases.

    • Users will not be able to view open and closed cases of a customer or a site
    • Users will not be able to view P1 cases of a customer and site.
    • Users will not be able to view the case details and case notes of customers and sites on the app, including the favorite cases.
    • Users will not be able to update the case notes of a given case.
    • Users will not be able to add new cases to favorites and will not be able to retrieve old favorite cases.
  • NetApp Support Site
    • ASE Corner will not be visible on the Homepage.

    • My Recent Cases dashboard will not be populated on the Homepage.

  

 

Purpose/Customer Benefits of this maintenance:

 

  • Improved systems capability and reliability via server hardware and software upgrades.

 

   

Workarounds

 

Dec 15th 10:00 PM EST to 10:30 PM EST

 

  • ActiveIQ (MyAutoSupport)
    • There are no workarounds for the impact.
  • AutoSupport on Demands (AODs)
    • There are no workarounds for the impact.

  

Dec 16th 1:00 AM EST to 5:00 AM EST

 

  • Active IQ Mobile App
    • There are no workarounds for the impact.
  • NetApp Support Site
    • Individual Case search will work as expected.

       Please contact NetApp Technical Support for support escalation needs during this downtime:

  • US & Canada: +1 888 463 8277
  • EMEA & Europe: +800 44 NETAPP
  • Asia & Pacific: +800 800 80 800

If you have a NetApp-assigned support representative, you may contact your representative for technical help during the downtime.

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