CIFS service is down on host

[PASCAL_PETIT_1]

Hello community,

I monitore with Oncommand core package all my filers and I get thes alarms (CIFS service is down on host or NFS service is down on host ).

I checked filers and vfiler and protocol is allow and cifs or nfs are working fine.

Do you know why I receive these alarms?

Thank you for your help

[martin_fisher]

Hi - Is the CIFS and NFS Service started on your physical NetApp Filer or a vFiler ?

[PASCAL_PETIT_1]

Hi Martin,

Yes NFS server is running but I I got a new alerts "Host NFS service is down"

[bondbhola]

Did you try to update/refresh the filer information on oncommand core.

[PASCAL_PETIT_1]

Hi,

I uninstalled DFM and installed Oncommand and same problem

[martin_fisher]

Uninstalling DFM wont help as that doesnt appear to be issue.

could you attach a screenshot at all? Do you have any Firewalls between the management Server/Host and the NetApp Filer/vFiler?

[PASCAL_PETIT_1]

Martin,

DFM use SSH or snmp to monitor NAS, as the monitoring is ok for all services except NFS & CIFS it should be another issue (not a firewall issue).

Cordialement, Regards

Pascal PETIT

IMSL – CSP OM

Ingénieur infrastructure Stockage

449, route des Crêtes

Bât. Les Genêts - BP 345

F-06906 Sophia Antipolis cedex

Tel: +33 4 89 87 61 41

Fax: +33 4 93 95 63 16

Mobile: +33 6 08 72 57 71

pascal.petit.ext@steria.com<mailto:pascal.petit.ext@steria.com>

www.steria.fr<http://www.steria.fr>

Afin de contribuer au respect de l'environnement, merci de n'imprimer ce courriel que si nécessaire

De : Martin Fisher

Envoyé : jeudi 13 juin 2013 17:35

À : Pascal PETIT

Objet : - Re: CIFS service is down on host

<https://communities.netapp.com/index.jspa>

Re: CIFS service is down on host

created by Martin Fisher<https://communities.netapp.com/people/martin.fisher> in Products & Solutions - View the full discussion<https://communities.netapp.com/message/110679#110679>

Uninstalling DFM wont help as that doesnt appear to be issue.

could you attach a screenshot at all? Do you have any Firewalls between the management Server/Host and the NetApp Filer/vFiler?

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[paul_wolf]

Can you attach the output from a 'dfm host diag [hostname]' run from the DFM server?

[PASCAL_PETIT_1]

C:\Windows\system32>dfm host diag filer_test

Network Connectivity

IP Address 192.168.12.2

Network None

DNS Aliases frcp0812.cpgrp.root.local

DNS Addresses 192.168.12.1

SNMP Version in Use SNMPv1

SNMPv1 Failed: Timeout

SNMP Community public

SNMPv3 Failed: No SNMPv3 username specified.

SNMPv3 Auth Protocol

SNMPv3 Privacy Enabled No

SNMPv3 Username

ICMP Echo Passed (0 ms)

HTTP Passed (1032 ms)

Host Agent Connect Failed (transport https; port 4092)

Cordialement, Regards

Pascal PETIT

IMSL – CSP OM

Ingénieur infrastructure Stockage

449, route des Crêtes

Bât. Les Genêts - BP 345

F-06906 Sophia Antipolis cedex

Tel: +33 4 89 87 61 41

Fax: +33 4 93 95 63 16

Mobile: +33 6 08 72 57 71

pascal.petit.ext@steria.com<mailto:pascal.petit.ext@steria.com>

www.steria.fr<http://www.steria.fr>

Afin de contribuer au respect de l'environnement, merci de n'imprimer ce courriel que si nécessaire

De : paul.wolf

Envoyé : vendredi 14 juin 2013 17:40

À : Pascal PETIT

Objet : - Re: CIFS service is down on host

<https://communities.netapp.com/index.jspa>

Re: CIFS service is down on host

created by paul.wolf<https://communities.netapp.com/people/paul.wolf> in Products & Solutions - View the full discussion<https://communities.netapp.com/message/110781#110781>

Can you attach the output from a 'dfm host diag ' run from the DFM server?

Reply to this message by replying to this email -or- go to the message on NetApp Community<https://communities.netapp.com/message/110781#110781>

Start a new discussion in Products & Solutions by email<mailto:discussions-community-products_and_solutions@communities.netapp.com> or at NetApp Community<https://communities.netapp.com/choose-container.jspa?contentType=1&containerType=14&container=2068>

This email and any attachments may contain confidential information and intellectual property (including copyright material). It is only for the use of the addressee(s) in accordance with any instructions contained within it. If you are not the addressee, you are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way. If you receive this email in error, please immediately advise the sender and delete it. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Emails are susceptible to alteration and their integrity (including origin) cannot be assured. Steria shall not be liable for any modification to a message, or for messages falsely sent.