ONTAP Discussions

Autosupport not being generated

pedro_rocha
278 Views

Hello all,

 

Strangely autosupports stopped being generated for this system. The autosupport folder for every autosupport is not being created.

 

I can see on the EMS logs the following:

 

<asup_general_drop_1
sequence="146555"
trigger="callhome.performance.data"
detail="AutoSupport event time (2022-10-03 03:00:03) is older than the maximum age threshold (86400 seconds) from the current time (2022-10-04 03:00:11)"
parameters="subject=&quot;PERFORMANCE DATA&quot;, "/>

 

Has anyone seen this?

 

Apparently the process is being held in the autosupport queue until it is dropped because of this age threshold.

 

Regards,

Pedro

3 REPLIES 3

paul_stejskal
273 Views

How full is the root volume?

pedro_rocha
240 Views

10% used in one node and 5% used in the other.

 

ONTAP is 9.3P17

 

found this https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1231855

Maybe is applicable even though I do not see the same messages as described in the BURT's summary

Geo_19
65 Views

Can please share the output ::> system node run -node * rdfile /etc/log/mlog/notifyd.log
due to the nature of the problem, the log files will be very large, I recommend you save them into a notepad.

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