DONGLE DATA Failed

[Rawat_Sunil]

Showing "DONGLE DATA Failed" error in console message.

What is this?

Is it is critical> if yes than what is the solution for it.

regards,

Sunil Rawat

[YIshikawa]

Some trouble occurred on some sort of dongle(perhaps SAS-SATA bridge) in disk shelf stack.

Check state of disks, SAS paths, and logs. The problem may have been cleared or not. If the problem is persist, identify the problem and its root cause. Then fix it.

[RSG]

This is the expected behavior when the shelf ID is not set or is in conflict with an existing shelf ID. With SAS shelves, the shelf ID must be unique in the storage system (stand alone or clustered). Furthermore, this error is not seen in AutoSupport messages or EMS logs. It is only seen on the console.

Take a look at the following KB:

• SAS: Shelf ID is not set or is in conflict with an existing shelf
• https://kb.netapp.com/support/index?page=content&id=2014176

Regards,

Richard Santos Garcia

Field Support Engineer, cDOT NCDA, NCIE-SAN for E-Series

Pacific Northwest, (OR, WA, AK)

NetApp

386.216.9583 Mobile

888.463.8277 Support

rsantosg@netapp.com

[Rawat_Sunil]

Dear Richard Santos Garcia,

Thanks for your prompt support.

And it would be great if you will share the stepwise step command based on the output  of TDIC Project Storage box.

If you were agree to share me the command then I will share the Required ourput from TDIC Project storage box.

Thanks,

Sunil Rawat

+91-9953212357

[RSG]

I do not understand your question.

Please review the KB from the previous post.