E2760 Stuck

[ExactLabSysAdmin]

Hi, 

My E2760 is stuck after a reboot. The error code in the seven digits is EA - EB . I tried to check on the support page what this sequence means but I didn't find it... Someone Can help me, please?  

the video of the error: 

https://www.dropbox.com/s/fes9ha8tfpm3po2/2021-04-06%2016.16.20.mp4?dl=0

Many thanks

[SpindleNinja]

Maybe EB could be E8?     And could be bad memory?    

EA EA DDR3 training failed.
E8 E8 No memory installed.

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Systems/E-Series_Storage_Array/E-Series_Controller_7-Segment_Display_shows_'E8'

https://docs.netapp.com/sgws-110/topic/com.netapp.doc.sg-app-install/GUID-BA0FDA9B-96EE-4C9D-959C-797644228D15.html

[ExactLabSysAdmin]

Hi  SpindleNinja,

thanks but it's not  E8 because it "Eb" ....   could be E6?   I don't find other pages that you attached to me ... so perhaps it's broken the 2 LEDs in the seven digits display?  It's too strange  ... or I'm definitely unlucky!

[SpindleNinja]

I was able to find this doc, that's more specific to the 27xx line,  but I don't see anything close to things starting with E_ 

starting page 127

https://library.netapp.com/ecm/ecm_download_file/ECMLP2344477

the EA etc align more with the 2800/5700:  

https://library.netapp.com/ecmdocs/ECMLP2773529/html/GUID-13CFCCFB-7D0A-48B0-AFE9-FD60744C84FB.html

[NetApp_AU · Accepted solution]

The error code definitely looks like EA Eb. The number "6" looks a little different than "b" on the seven segment display. See picture below for reference.

EA and Eb/EB can mean several different things for example:

EA : DDR3 training failed
EA : Boot Loader start of loading the system file

Eb :: Boot Loader prior to entering the boot manipulation menu

To really know what is happening to the controller, open a support case so a TSE can access the serial connection to investigate the issue from the controller shell. Serial access on E-Series is only for Support use so a support case is your best option.