Hi Everyone,
We’re facing an issue while configuring LDAP on a NetApp array (version 9.16) and need some guidance. Here’s the procedure and details of what we’ve tried so far:
LDAP Server Details:
- LDAP Server IP: 10.x.x.x
- LDAP User Name: DEV1
- LDAP User Password: XXXXX
- LDAP Connection Password: XXXXX
- DN: CN=DEV1,CN=Users,DC=powerh,DC=com
- Port: 389
Steps Taken:
SSH :
We successfully created the LDAP client via the following command:
- vserver services name-service ldap client create -vserver svm_power -client-config power -ad-domain powerh.com -schema MS-AD-BIS -port 389 -query-timeout 3 -min-bind-level simple -bind-dn CN=DEV1,CN=Users,DC=powerh,DC=com -bind-password xxxxxx -base-dn DC=powerh,DC=com -base-scope subtree -preferred-ad-servers 10.x.x.x
Error When Running the Following Command:
- vserver services name-service ldap create -vserver svm_power -client-config power -client-enabled true
We encounter the error:
- Error: Validate the LDAP configuration procedure failed. [ 0 ms] TCP connection to IP 10.x.x.x, port 389 failed: Network is unreachable. [ 1] LDAP search for the "dnsHostName" attribute(s) within base "" (scope: 0) using filter "(objectClass=*)" failed with error: Can't contact LDAP server **[ 5] FAILURE: Unable to contact DNS to discover domain controllers. [ 5] Unable to make a connection (LDAP (NIS & Name Mapping)): Result: RESULT_ERROR_DNS_CANT_REACH_SERVER Error: command failed: The LDAP client configuration "power" for Vservers "svm_power" is an invalid configuration.
GUI Configuration:
- Navigated to Storage > Storage VMs > <vserver name> > Settings.
- Tried configuring LDAP under the LDAP Configuration section, but the error persists across both SVM and Cluster-level configurations.
Issue Summary: We are unable to configure the LDAP client in NetApp, even though we’ve tried both the GUI and SSH methods. The error indicates network-related issues with the connection to the LDAP server, specifically a failure to contact DNS and reach the LDAP server at port 389.
Questions:
- Are there any additional configuration steps we might have missed in the NetApp LDAP setup?
- Could the issue be related to network settings, such as firewall rules, or DNS configurations?
- Is there a recommended troubleshooting approach for this scenario?
Any insights or suggestions would be greatly appreciated!
Thanks in advance!
