NTP Server 5 seconds error

[tombhandari1]

When I run

cluster time-service ntp server create -server X.X.X.X.-version auto,

I get this error:

Error: command failed: Unable to successfully query NTP server X.X.X.X with address  X.X.X.X. within 5 seconds.

Can anyone help please?

[georgevj]

Which version of ONTAP? Can you successfully ping NTP server via the node management LIF? 

[kdean1979]

I am having the same error running on Ontap 9.1.  And I can ping the NTP servers from the node mgmt LIF.

Any suggestions

[georgevj]

Please take a look at this article to see if it helps.

https://kb.netapp.com/support/s/article/ka31A00000013JSQAY/how-to-configure-and-troubleshoot-ntp-on-clustered-data-ontap-8-2-and-later-using-cli?langu...

[sdkhlr]

Hey this page is not available. I also have the same problem.  

Is there other commands to solve this problem? Thank you

[georgevj]

here is the link

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_configure_and_troubleshoot_NTP_on_clustered_Data_ONTAP_8.2_and_...

[sdkhlr]

Hi thank you for your quick reply, but on Cluster is already one Time Server configured. I need to add 2 more time servers because of the redundancy. 

As you can see below, I can ping the time servers, they are available. But unfortunately I get the following errors when I enter the command to add additional timer servers.