Run the vserver vscan scanner-pool show –vserver <vserver_name> command and verify if a scanner pool exists for the Vserver. If it exists, verify if you also have the correct IP of the Vscan and privileged user. Ensure that privileged user name for scanner-pool is exact match to domain user name. If the active scanner pool configuration is empty (or does not include the required scanner pool), then activate one or more scanner pools by marking those primary/secondary as required.
vserver vscan scanner-pool apply-policy -vserver vserver_1 -scanner-pool SP1 -scanner-policy primary
To add a privileged user-
vserver vscan scanner-pool privileged-users add -vserver vserver_1 -scanner-pool SP1 -privileged-users rtp2k3dom\administrator
To add the vscanner IP-
vserver vscan scanner-pool modify -vserver vserver_1 -scanner-pool SP1 -servers <ip address>
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