Refer Kb 2018449 Troubleshooting Workflow: Clustered Data ONTAP Antivirus Connector (Offbox\Offboard AV) <requires login>, section Cause 3- Scanner pool configuration does not specify the vscanner IPs and/or users in the allowed list, or are input incorrectly, or are not active at the moment
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Many thanks for replying. Would be handy if i could access the knowledgebase, keeps requesting a login, using one to which the equipment is linked to but still saying unauthorised. If you can, please can you post the contents of the KB within this forum.
As for the other questions, i am running 2012 R2 Enterprise, SMB 2.0 is enabled, .net 3.0 is installed. Am setting this up for Sophos AV.
Run the vserver vscan scanner-pool show –vserver <vserver_name> command and verify if a scanner pool exists for the Vserver. If it exists, verify if you also have the correct IP of the Vscan and privileged user. Ensure that privileged user name for scanner-pool is exact match to domain user name. If the active scanner pool configuration is empty (or does not include the required scanner pool), then activate one or more scanner pools by marking those primary/secondary as required.
Hi Guys, the OPs problem relates to installing the NetApp AV connector on the Windows host. This is waaay before the AV connector is trying to talk to cDOT and any SVMs. So the cDOT-side config for scanner-pools etc. is not relevant to this problem. For this problem it's purely a Windows OS/security issue with which accounts can install software and which accounts can be used as service-accounts.