OSSV 2.6 Windows - Install Failing (postinstall file error)

[sscott]

postinstall running

DRV_SUPPORT =  Yes

DRV_PRESENT =  No

DRV_INSTALL =  No

DRV_INST_ERROR  = FALSE

HOST_OS=Windows

Setting  INST_DATADIR to O:\ossv\

Creating Trace  Directory C:\Program Files\netapp\snapvault/trace

NV_UPGRADE=FALSE

Creating  database directory c:\Program Files\netapp\snapvault\db

Installing  libraries

libsv.dll

libsvchangelog.dll

libsvdb.dll

libsvgui.dll

libsvndmp.dll

libsvos.dll

libsvplugin.dll

libsvwinctl.dll

libsvwinevt.dll

Installing base  npk's

Checking for  components in O:\ossv/packages

Installing  additional npk's

O:\ossv\packages\ofmossv113g.npk

This is the OFM  package

VersionNT=502

Not installing  OFM - not required on Windows version 502

Install normal  package

Successfully  installed 'O😕ossv\packages\ossv2300.npk'

Checking for  extra components in O:\ossv/extrapackages

Copying  non-installable additional npk's

Setting  gathered configuration values

Password:

Password  changed

Changelog filter driver is not being  installed

Installing OSSV  Services

Failed to  install OSSV services

Failed to  execute 'chmod 777 "C:\Program Files\netapp\snapvault/tmp"'

Failed to  execute 'configure_esx'

Failed to  execute 'tailor_startup_script'

[jmerrill]

I believe there should be another log file that is referenced.

Also, is this on a Windows system?  If so, make sure the correct binaries were downloaded (32-bit or 64-bit).

Thanks!

Jeremy

[adaikkap]

Hi Scott,

Are you installing the ESX version of OSSV?

As I see error like

Failed to execute 'configure_esx'

What is the OS platform on which you are installing OSSV and what it the OSSV installer flavor you are using.

Regards

adai

[sscott]

I saw the ESX reference as well, but this was the 32-bit WIN version downloaded from the NOW site.

Logged a case with NetApp support, hopefully they can resolve this.

[peter_lehmann]

Hi...

I'm having the same issue on a Win2K8-64bitmachine. It also mentions something about not being able to unload the filter driver...

Have you had this solved?

Peter

[MichaelCade]

I have had this problem on a couple of customer sites, and the issue is generally domain policies not allowing the logged in user to install anything to the C drive, try installing to another drive on the system. and if that then works. look at credentials or policies on the machine c drive. hope that helps