ONTAP Discussions

PANIC : page fault (supervisor read, page not present)

response

PANIC  : page fault (supervisor read, page not present) on VA 0x28 cs:rip = 0x8:0xffffffff843ebec3 rflags = 0x10246 ,

have anyone hit?

1 ACCEPTED SOLUTION

response

OnTAP release 8.1.3P3,
I found the similar case need to upgrade to 8.2.1 and later , but what is really root cause.
https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/639665

View solution in original post

5 REPLIES 5

akiendl

Which ONTAP release are you running? But without seeing the core file it might become very much guess work.

response

OnTAP release 8.1.3P3,
I found the similar case need to upgrade to 8.2.1 and later , but what is really root cause.
https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/639665

View solution in original post

pedro_rocha

Does it happen during boot? Any other msg right before or after?

 

EMS shows any different message or additional info?

response

It's reboot before panic, about msg is bloew,

 

Sun Feb 7 19:42:23 CST [NAS02:cf.fsm.takeover.panic:ALERT]: Failover monitor: takeover attempted after partner panicSun Feb 7 19:42:23 CST [NAS02:cf.fsm.stateTransit:info]: Failover monitor: UP --> TAKEOVERSun Feb 7 19:42:23 CST [NAS02:cf.fm.takeoverStarted:notice]: Failover monitor: takeover started

 

and panic messages is "PANIC: page fault (supervisor read, page not present) on VA 0x28 cs:rip = 0x8:0xffffffff843eceb3 rflags = 0x10246 in SK process Auth00 on release 8.1.3P3 on Wed Feb 10 08:49:26 CST 2021'

paul_stejskal

Without a core it is impossible to say. I would upgrade to 8.2.5P5 first and if it still happens engage Support.

Announcements
NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner
Public