Snapdrive 6.3, W2K8 R2 and Connect Disk Wizard

[BrendonHiggins]

I am building a new Windows 2008 R2 server to verify our Snapvault destinations.  The server has all the windows patches install, MS iSCSI and snapdrive 6.3p2.

We have a strange problem when we use the SD "Connect Disk Wizard" to mount flexclones of the snapvault'ed LUNs.  When I browse to the filer and volume it works OK but when I start drilling down into the snapshots, only the sv_daily are shown with a '+' to open and access the qtree/lun.  {I can mount these without issue}

We can use a Windows 2003 server with SD6.2 to access the same snapvault destination and the sv_weekly snapshots, then mount them without issue.  Also if I copy the lun path from the Windows 2003 server and past it into the Window 2008 server's SD/ connect disk wizard, it will allow the wizard to complete without issue and mount the LUN.

Anyone seen this behavour before?

Thanks

Bren

[watan]

Hi Brendon,

First I've heard of this specific issue and will see if I can find anything on this.  I know there was a snapvault update & mmc issue that will be fixed in the next release and may be related.

Will post my findings, thanks for letting us know!

[BrendonHiggins]

It is a strange issue but easy to work around.  Thanks for any help you can give.

Bren

[watan]

Hi Bren,

Looks like this is related to burt that I mentioned.  Would you please collect a OntapWinDC from the problem node and send the data over to me?

Thanks!

[BrendonHiggins]

We have now upgraded the both the ESX server to 4.1 and VM Host tools but it has not resolved the issue.  Have found that if I browse to the problem snapvault and the add / to the path the wizard will offer the next step in the path.  We can repart the / process until we get to the LUN so I am sure it is a bug in the SD code rather than a fault with the HOST or filer.

Can not run the WinDC, get a strange error message:

C:\Setup\OntapWinDC_6.2.0.4522_X64>ONTAPWinDC.exe

The application has failed to start because its side-by-side configuration is in correct. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

Will log a support call with TSE.

Bren

[watan]

Shoot me over the support case once its logged so I can help move it along. Thanks again Brendon.

[watan]

Wow you're fast!  Got the case # and will look into it.